Remote Support -
Helping People

Provide internal support or support services for customers.
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Internal IT Support

No matter what the industry, computers, computer-controlled equipment, and mobile devices have become integral and essential tools for conducting business. Everything from international enterprises, with truly massive IT infrastructures, to companies of even modest size, with just a small IT department, need to help their people with setting up and maintaining their computers, computerized equipment, and mobile devices. With TeamViewer, help is always just a click away regardless of whether employees are across the hall, across the country, or on the road somewhere in between. TeamViewer is the ideal solution for your internal IT support needs. With TeamViewer, you also have the built-in capabilities to manage all of your users and their various devices effectively. You can even take advantage of integrations to build TeamViewer directly into your workflow and IT infrastructure.

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IT Support Services

Professional IT support companies and managed service providers come in a wide variety of shapes and sizes. You might be a one-man operation dedicated to helping other small businesses, or you could represent a company that outsources IT services to other large organizations. Perhaps you focus on a particular industry or support particular technology. Whatever the case, you likely share one thing in common with other professional supporters; you need reliable, secure support software that works with everything from dated systems that have seen better days to the latest in high-end technology. For professional-level support, TeamViewer provides a single solution with the perfect combination of advanced features, reporting functionality, and the highest levels of security.

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Customer Technical Support

Whether you are a large financial institution looking for a solution to help your clients with their online banking needs, a call center with incoming requests from around the globe, or a small startup working on the next killer app, TeamViewer provides the right technology for you to provide spontaneous support to your customers. In fact, by using the TeamViewer SDK, you can even integrate TeamViewer’s full-featured remote support technology directly into your mobile app. Online banking, online order processes, and government services are just a few example of where TeamViewer can be deployed to provide seamless and immediate customer assistance.

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Help Family and Friends – free for personal use

For private, non-commercial use, you can download and use TeamViewer for free. If you are reading this, there’s a good chance you receive the occasional phone call or email from friends and loved ones who need technical support. With its multi-platform support and ease of use, TeamViewer is the perfect solution for just such occasions. Within minutes of downloading the software, and with no configuration required, you will have direct control of the remote computer as if you were sitting right in front of it.

Useful TeamViewer features

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Direct control
Control a remote computer or Android mobile device (with support for mobile devices) as if you were the primary user sitting right in front of it.
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Cross-platform PC to PC, mobile to PC, and PC to mobile (with support for mobile devices) connections that support Windows, Mac OS, Linux, Chrome OS, iOS, Android, Windows App, and Blackberry.
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Comprehensive reporting
Built in reporting features log connections for who did what, when, and for how long. This can serve as the basis for precise billing. Also take advantage of session commenting capabilities and customer feedback forms.
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Computers & Contacts management
Arrange, group, and share your computers and contacts as needed. Receive instant alerts for important notifications and see when contacts are online in order to send instant messages or connect with just one click.
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Service queue
All service cases are collected in a service queue and identified based on a session code that can then be prioritized and organized in your team.
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Connect to mobile devices
Remotely connect to Android (with real-time remote control and unattended access possible) and iOS devices to see installed apps and running processes, push & pull settings, and view important device metrics.
More TeamViewer features
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