Knowledge base - answers to your questions about TeamViewer licenses, technology and security

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How exactly is "private use" defined?
As private use we understand any use of TeamViewer for purposes that are neither directly nor indirectly paid. It is not about whether the service itself is paid but whether the service is rendered wi...
Can I test TeamViewer before purchasing?
Yes, you may have a free and non-binding test of TeamViewer for the use in a commercial environment for 7 days. This period can be extended by another 14 days. We look forward to hearing from you.
What is the most suitable license for my scenario?
In a TeamViewer session only one side needs a license. Based on that you would have to answer the following three basic questions to find the optimal license for you: Do you want to use TeamViewer for...
What is the difference between "AddOn workstations" and "AddOn channels"?
AddOn Workstations pertain to the Business license only: In order to increase the flexibility of a workstation-bound license, you can add further AddOn Workstations. They do not include their own sess...
How can I order a license?
You can place your order anytime by phone, email, fax or online in our web shop. If you are not sure which license meets your needs best, please feel free to contact us, we would be delighted to help ...
Which payment methods do you offer?
We accept payments via bank transfer, credit card, PayPal (paypal@teamviewer.com) or check.
What does "Risk-free purchase" mean?
All licenses come with a full 7-day satisfaction guarantee. If you are not 100% satisfied you can cancel your order without giving any reasons. In order to cancel an order, please open a ticket in the...
What does "One-time purchase price" mean in terms of our license model?
TeamViewer does not have any fee-based maintenance contracts or other hidden costs. All updates to the same main version are free of charge. Switching to a new main version is optional.
What exactly does "Lifetime license" mean?
“Lifetime license” means that you can continue to use the long-term license for an unlimited period after purchase. There are no extra charges per use / month / year etc.
I have purchased a version upgrade. Do I have to activate the new license key?
No, the license will be switched automatically from old to new for your existing computers on our servers. Only on new computers the new license key would have to be entered manually.
Do I have to activate my license on my customer’s side as well?
No, you should only do this in exceptional cases. For commercial use TeamViewer requires a license key only on one side of the connection. If you activated your license key on your customer’s side the...
What is the purpose of the license keys for the AddOn channels?
You will only need the keys as a proof of purchase for the AddOn channels. All TeamViewer installations are activated with your Premium / Corporate license key (only on your not the client’s end!). Th...
Am I allowed to distribute the customer module?
Yes, please feel free to distribute the customer modules (TeamViewer QuickSupport and TeamViewer QuickJoin) together with your software. You can even provide it on your website for downloading.
How do I receive the license key, the software and the invoice after purchasing a license?
No matter how you purchase a license (by phone, fax, email or in our web shop): Directly after placing your order we will send you an order confirmation which contains the license key that is required...
Does my TeamViewer version still work when you release a new major release?
Yes, you can still use your purchased version without any restriction from our end. If you need to reinstall your purchased version (e.g. after replacing your computer) when a new major version was re...
How often do you release new major releases?
We provide updates within one major release on a regular basis. Every 12 to 16 months we release a new major version.
I am a value added reseller. Do I get special discounts?
As TeamViewer is only sold directly, we do not offer special discounts for vendors. Taking into account that our customers do recommend TeamViewer from time to time, we have created an affiliate progr...
Why is "free license" displayed under "Help -> About -> Account license"?
You are holder of a Business license: That is the way it supposed to be, as the Computers & Contacts list does recognize the license of the TeamViewer main program. Therefore, although it says Free yo...
Where do I find the "WebConnector"? (Premium license and above)
The login for our WebConnector can be found on the right top of our website under Web Login. Alternatively, you can directly open up the website http://login.teamviewer.com. Afterwards you can enter y...

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