TeamViewer Survey on Remote Computer Access and Control –
Overwhelming percentages of Americans want to help loved ones fix problems, figure out complicated computer programs, even update their resume
this time it’s personal
Tampa, Florida, September 13th, 2011 – TeamViewer (www.teamviewer.com), one of the world’s most popular providers of remote control and online presentation software, today announced additional findings in its May 2011 survey of over 2,000 Americans, conducted online by Harris Interactive. These newly published results illustrate the personal reasons why people value remote computer control and access – whether it is to access someone else’s computer who is ill or the reaction they have when they forget an important document while on a business trip.
The survey discovered remote computer access was an important priority for Americans. In fact, with nearly two thirds of Americans (63%) using more than one computing device (defined as computers such as desktops, laptops, netbooks, tablets, smart phones and portable gaming devices did) a week, only 12 percent think it is not at all important for people to have the freedom to remotely access their computers from any other handheld computer or mobile device. Additionally, nearly four out of five Americans (79%) believe people want the freedom to control another person’s computer, including these scenarios:
- To help someone learn how to fix a problem with their computer – 66 percent
- To show a relative how to use a complicated program – 58 percent
- To help someone check their email – 56 percent
- To help someone surf the Internet – 51 percent
- To play a game with a distant friend – 41 percent
- To help a friend update their resume – 37 percent
- To assist a loved one with a highly contagious disease – 37 percent
The survey discovered women were more likely than men to say they think someone might want the freedom to remotely control another person’s computer to help someone (e.g., friend, grandparent or other family member) check email (59% vs. 53%) and slightly more likely do so to help someone surf the Internet (53% vs. 48%).
“TeamViewer gives the modern family the freedom to stay connected,” said Melissa Ulrich, a busy mom and president of J&M Patent Designs, the nation’s leading patent drafting firm. “Whether I’m helping my grandparents fix a computer problem they can’t solve or helping someone who’s just not good with software, TeamViewer makes it possible. As the weather gets worse and the winter travel season kicks off, TeamViewer will be indispensable for families wanting the freedom from hassle.”
While Americans want the ability to control distant computers, they also worry about what may happen if they aren’t able to reach a distant computer while away to transfer crucial files. Possible reactions to realizing they’ve forgotten an important document while on a business trip ranged from being nervous (49 percent) to even worrying they would be fired (31 percent). Other notable reactions to having forgotten an important document were:
- Run to the nearest phone – 30 percent
- Feel like they were kicked in the gut – 25 percent
- Shouting expletives – 22 percent
- Feel like vomiting – 12 percent
Women and single people are more likely to say they might feel nervous (52% and 63%), worry they might get fired (37% and 47%), and feel like vomiting (16% and 17%). Women are more likely to say they might rush to the nearest phone (34%) if they realized they forgot to bring an important document with them while on a business trip. Men age 35 to 44 were more likely than any other member in their age group to shout expletives.
“When you forget something on a business trip, the feeling is worse than five car accidents,” said Tim DeBenedictis, the founder or Southern Stars which produces the award-winning SkySafari planetarium app. “But TeamViewer gives you the freedom from worry. With TeamViewer, I can retrieve files from my laptop with my iPhone® three hundred miles away. TeamViewer provides a sense of relief no aspirin can match.”
“These findings point out there are deeply personal reasons why people believe Americans want remote computer control and access,” said Holger Felgner, General Manager, TeamViewer. “Now TeamViewer is making remote control and access easier with our recent update. We now provide support for transferring any file from a PC or Mac® to an iOS mobile device - and vice versa. That means files no longer need to be uploaded to specific online folders, but are instead available any time. Ultimately TeamViewer gives people the freedom from worry and the freedom to access their family and friends’ computers.”
This survey was conducted online within the United States by Harris Interactive via its QuickQuery omnibus product on behalf of TeamViewer from May 24-26, 2011, 2010 among 2,309 adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Tom Carpenter at Tom.Carpenter@graylingcp.com.
Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in over 30 languages, TeamViewer is one of the world’s most popular providers of remote control and online presentation software.
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