Base de conocimientos: responde a sus preguntas acerca de las licencias, la tecnología y la seguridad de TeamViewer

Artículos

How exactly is "private use" defined?
As private use we understand any use of TeamViewer for purposes that are neither directly nor indirectly paid. It is not about whether the service itself is paid but whether the service is rendered wi...
Can I test TeamViewer before purchasing?
Yes, you may have a free and non-binding test of TeamViewer for the use in a commercial environment for 7 days. This period can be extended by another 14 days. We look forward to hearing from you.
What is the most suitable license for my scenario?
In a TeamViewer session only one side needs a license. Based on that you would have to answer the following three basic questions to find the optimal license for you: Do you want to use TeamViewer for...
What is the difference between "AddOn workstations" and "AddOn channels"?
AddOn Workstations pertain to the Business license only: In order to increase the flexibility of a workstation-bound license, you can add further AddOn Workstations. They do not include their own sess...
How can I order a license?
You can place your order anytime by phone, email, fax or online in our web shop. If you are not sure which license meets your needs best, please feel free to contact us, we would be delighted to help ...
Which payment methods do you offer?
We accept payments via bank transfer, credit card, PayPal (paypal@teamviewer.com) or check.
What does "Risk-free purchase" mean?
All licenses come with a full 7-day satisfaction guarantee. If you are not 100% satisfied you can cancel your order without giving any reasons. In order to cancel an order, please open a ticket in the...
What does "One-time purchase price" mean in terms of our license model?
TeamViewer does not have any fee-based maintenance contracts or other hidden costs. All updates to the same main version are free of charge. Switching to a new main version is optional.
What exactly does "Lifetime license" mean?
“Lifetime license” means that you can continue to use the long-term license for an unlimited period after purchase. There are no extra charges per use / month / year etc.
I have purchased a version upgrade. Do I have to activate the new license key?
No, the license will be switched automatically from old to new for your existing computers on our servers. Only on new computers the new license key would have to be entered manually.
Do I have to activate my license on my customer’s side as well?
No, you should only do this in exceptional cases. For commercial use TeamViewer requires a license key only on one side of the connection. If you activated your license key on your customer’s side the...
What is the purpose of the license keys for the AddOn channels?
You will only need the keys as a proof of purchase for the AddOn channels. All TeamViewer installations are activated with your Premium / Corporate license key (only on your not the client’s end!). Th...
Am I allowed to distribute the customer module?
Yes, please feel free to distribute the customer modules (TeamViewer QuickSupport and TeamViewer QuickJoin) together with your software. You can even provide it on your website for downloading.
How do I receive the license key, the software and the invoice after purchasing a license?
No matter how you purchase a license (by phone, fax, email or in our web shop): Directly after placing your order we will send you an order confirmation which contains the license key that is required...
Does my TeamViewer version still work when you release a new major release?
Yes, you can still use your purchased version without any restriction from our end. If you need to reinstall your purchased version (e.g. after replacing your computer) when a new major version was re...
How often do you release new major releases?
We provide updates within one major release on a regular basis. Every 12 to 16 months we release a new major version.
I am a value added reseller. Do I get special discounts?
As TeamViewer is only sold directly, we do not offer special discounts for vendors. Taking into account that our customers do recommend TeamViewer from time to time, we have created an affiliate progr...
Why is "free license" displayed under "Help -> About -> Account license"?
You are holder of a Business license: That is the way it supposed to be, as the Computers & Contacts list does recognize the license of the TeamViewer main program. Therefore, although it says Free yo...
Where do I find the "WebConnector"? (Premium license and above)
The login for our WebConnector can be found on the right top of our website under Web Login. Alternatively, you can directly open up the website http://login.teamviewer.com. Afterwards you can enter y...

¿Alguna pregunta?

Nuestro equipo de expertos responde con mucho gusto a todas sus preguntas que se refieren a problemas técnicos y de licenciamento.

EE.UU. 1 800 951 4573 (número de servicio gratuito)
España +34 931 842 346
México +52 (01) 55 36 87 71 70
Argentina +54 (0) 1166322062
Chile +56 (0) 25856933
Venezuela +58 (0) 212 335 75 68
Perú +51 (0) 170 853 82
Colombia 01800 915 6025
Alemania +49 (0) 7161 60692 50
Brasil 0800 892 3178
Portugal +351 800 863 340
Francia +33 (0) 975 18 01 38
Italia +39 02 89 03 86 48
Arabia Saudí 800 844 2468
Arabia Saudí 800 844 6220
Argelia +213 983201023
Australia +61 (0) 8 7325 6900
Austria +43 (0) 720 88 06 04
Bélgica +32 (0) 2 808 86 59
Bélgica +32 (0) 2 808 12 07
Canadá +1 800 951 4573
Corea del Sur 00 308 132048
Croacia +385 (0) 1 777 6281
Dinamarca +45 6991 8655
Egipto 0800 080 1043
Egipto 0800 000 0250
Eslovaquia +421 2 3321 5440
Filipinas 1 800 1 116 0930
Finlandia +358 (0) 942 419 398
Grecia +30 2111 980 032
Holanda +31 (0) 858 880 136
Hong Kong +852 5 808 0530
Hungría +36 (06) 180 884 28
India 000 800 100 7955
Indonesia +1 803 015 203 9790
Ireland +353 (0) 190 101 55
Israel +972 (0) 37630647
Japón +81 (0) 345 209 668
Jordania +962 62508950
Kazajistán 8800 333 3508
Malasia +1 800 813 019
Marruecos +212 522 27 10 00
Noruega +47 21 54 78 35
Nueva Zelanda +64 (0) 49 749 395
Polonia +48 (0) 22 398 34 83
República Checa +420 228 880 045
Rumanía +40 (0) 318 103 706
Rusia +7 (499) 503 10 94
Singapur 800 130 1804
Sudáfrica +27 (0) 87 550 2430
Suecia +46 (0) 852 507 085
Suiza +41 (0) 61 5000 154
Tailandia +662 105 5706
Taiwán 00801 13 6433
Turquía +90 212 414 2751
Ucrania 0800 502 047
United Kingdom +44 (0)20 809 97265

Mostrar todos los números

Centro de soporte

Artículos

¿Alguna pregunta?