Send a screenshot request to the mobile device user. Once a screenshot is captured on the device, the image is automatically sent to TeamViewer on your computer, allowing you to provide superior support.
Use chat to send messages to your mobile device users, enabling two-way communication without the need for a phone call.
If you need to get the users’ attention, just nudge them.
You can push text to the mobile device’s clipboard, allowing you to share complicated things like login creditentials or server addresses more easily.
You can see the current Wi-Fi settings for the mobile devices, or push new settings to the devices with TeamViewer.
TeamViewer mobile device support allows you to retrieve log files from the mobile devices, providing you with valuable troubleshooting information.
Have an overview of the apps installed on the mobile devices. Know if an app is missing or if something is installed that shouldn’t be.
With real-time screen sharing of any iOS
or Android app, it is possible to assist
app users and troubleshoot any of their
This is available by integrating the
Screen sharing SDK into any of your
Every session with the mobile devices is encrypted with the highest levels of security (256 bit AES session encoding), ensuring that your support is secure.