Build database details for remote support sessions

Goeppingen, Germany, April 8th 2009 – TeamViewer GmbH, a leading provider of solutions for online communication and collaboration, expands their offering with TeamViewer Manager, an innovative database tool designed to record and archive support session details. Created for large companies and demanding call centers, TeamViewer Manager stores session information for quick recall and increased client service in a secure environment.

As call centers play an increasingly important role in client and customer support, companies strive to manage information collected from each support session. To offer quality and efficient service, companies must be able to reference details from previous sessions quickly and easily.

Specifically engineered for large enterprise, TeamViewer Manager is included as part of the Premium License. Customers simply run the free Host Module or QuickSupport, and technicians are able to establish an immediate connection.

As soon as the connection is established, entire support sessions can be recorded as a movie and saved in the customer file. These files can be categorized and sorted into as many customized folders as the administrator creates. With hundreds of customer files sorted into folders, session details can be easily sourced for future reference or training purposes, and safely stored for security insurance.

Clicking on an individual customer file provides the ID name and password, as well as information about customer hardware, previous support issues, and any other notes technicians have included. In addition, the database references which technician or technicians were present on the support session.

TeamViewer Manager also automatically saves the session start and finish times, providing technicians with exact support duration. This duration is especially important when customers are billed on an hourly rate, which can be entered and stored individually for each customer.

Additional fields can be added to TeamViewer Manager, making the solution a customized fit for a variety of organizations. Large enterprise will benefit from SQL-server connectivity while smaller companies may choose to use the TeamViewer Manager locally. TeamViewer Manager is portable for technicians working in distant locations.

“We are pleased to partner with large-scale enterprise, providing these groups with the opportunity to improve their remote support offering,” begins Dr. Tilo Rossmanith, Founder and Director of TeamViewer GmbH. “The customer information in each database makes subsequent support sessions easy and straightforward, while the session time options facilitate hourly billing rates.” finishes Rossmanith.

Like all TeamViewer solutions, TeamViewer Manager maintains the highest possible security standards. TeamViewer works behind firewalls, enabling information sharing without compromising computer security.

Availability
TeamViewer Manager is available as part of the Premium License key, which can be bought with a lone-time payment and downloaded at www.teamviewer.com.

About TeamViewer GmbH
TeamViewer GmbH, founded in 2005, is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in eight languages, TeamViewer boasts more than 15 million installations in over 50 countries. TeamViewer GmbH is privately held and has been profitable from the first day of operations.

For more information about TeamViewer please visit: www.teamviewer.com

TeamViewer GmbH
Kuhnbergstr. 16
D-73037 Göppingen

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	Screenshot TeamViewer Manager 4 (Main screen of the software, demonstrates the simple usage of managing contacts) Download: tv_manager4_en.jpg
	Screenshot TeamViewer Manager 4 connection data Download: tv_manager4_logfi_en.jpg
	TeamViewer Website (Website) Download: tv_website.jpg
	TeamViewer Logo Download: tv_logo.jpg