知识库
聊天选项 - 动作规则
上次修改时间: 2024年3月14日
概括
目的
动作规则使您可以管理WebChat的可见性，并允许您在适当的时候与访客进行对话。
功能/需要了解
动作规则由一个或多个规则组成。 有两种类型的操作规则：WebChat和Analytics。 每个规则由ConditionType描述。每个动作规则触发一个动作。 综上所述，以下是“操作规则”的结构：
- 动作规则
- 规则 1 (规则类型)
- 条件 (条件类型)
- 规则 2
- ...
- 动作 （动作类型)
- 规则 1 (规则类型)
📌注意：可以通过第一行的橙色按钮导出和导入操作规则
功能说明
您的第一个行动规则
要创建您的第一个操作规则，请单击+新操作规则（+ New Action Rules）。 首先，请确保为规则指定一个描述性名称。 操作规则主要有两种类型：WebChat和Analytics。
WebChat
页面或聊天
WebChat动作规则可以在页面或聊天级别执行：
| columns/column | 1 |
|---|---|
Execution Type | Description |
Page | Rule is executed once a user opens the page where the WebChat is embedded |
Chat | Rule is executed once a user clicks the WebChat widget and opens the chat. |
Chat | Rule is executed once a user clicks the WebChat widget and opens the chat. |
条件类型
您可以通过单击+条件来选择特定条件 （ + Condition）。
📌注意：选择条件类型后，可通过单击切换开关来否定条件。
| columns/column | 1 |
|---|---|
Condition Type | Description |
Agent is online | Triggers when an agent is online |
Agents are offline | Triggers when all agents are offline |
Agents are busy | Triggers when all agents are busy |
User is on Page for | When the user is on the page for a specific amount of time |
User revisits page | User revisits the page |
User sends message | User sends a message in the Chat |
Current time | When the current time is in a defined time window |
Inside Opening Hours | When the current time is inside defined opening hours |
Outside Opening Hours | When the current time is outside defined opening hours |
Domain | When the user visits a specific domain |
Path | When a user visits a website in a specific path |
Country | When the user's location is in a specific country |
City | When the user's location is in a specific city |
Analytics
📌注意: 要启用 Analytics 动作规则, 你将需要 CX Analytics suite.
动作
