TeamViewer Assist AR Lite
AR-Powered Remote Support for Individuals and Small Teams
Get started with AR remote assistance and maximize your productivity with this out-of-the-box, easy-to-use solution.
When using Assist AR Lite, the expert sees what the technician on-site sees through their smartphone camera or smartglasses. Then, using advanced 3D object tracking, the expert can “mark” the display with arrows, notes, and highlights that make it easy for the user to follow along with the expert’s instructions. And the notes “stick” to the referenced real-world objects, even if the camera moves away.
Advanced Object Tracking
TeamViewer Assist AR Lite is built on top of two platforms: the Apple ARKit and Google ARCore. In fact, it was one of the first apps to apply the new LIDAR scanner, included in the new iPad Pro by Apple. This technology, typically found in self-driving cars, enhances object tracking capabilities even further; surfaces, objects, and their relational distance from the camera are recognized even more precisely.
Although the person providing help during Lite sessions tends to be an expert in that field, sometimes technicians still need to refer to manuals, diagrams, or other files during their work. With just the click of a button, you can now send a file to your remote user through Lite. You can even refer to the file together in real time, making sure the problem is solved just as it should be according to the documentation.
There are many reasons why you may want to record a remote assistance session. Perhaps for quality assurance or to produce more realistic training programs that utilize real-world examples rather than mockups and diagrams. You can now record a session from the expert’s side, producing a video file that is immediately ready for use on any computer.
Optical Character Recognition
Assist AR Lite now includes Optical Character Recognition, or OCR for short, a functionality to recognize printed characters like those often found on machines, tools, and equipment. Once recognized, those characters can be used anywhere through the normal cut-and-paste function. No more customers or technicians misreading one character, resulting in insufficient support efforts or ordering incorrect parts due to human error.
Real-time Information Sharing
During an ongoing Assist AR Lite session, remote subject matter experts can now access our precise information sharing tool with just one click and effortlessly share any information in real-time, from their desktop with the on-site user.
SMS Session Invite
It’s now even easier to invite someone to a session. The remote expert can create a unique session code and invitation link, then send it to the person who needs assistance over standard messaging (SMS) protocols. The person just clicks on the link to install the app and join the session.
Smart Glasses Support
Speaking of new technology, smart glasses have become commonplace on shop floors, factories, and service calls. Assist AR Lite can be seamlessly integrated into smart glasses and wearable headsets from Epson, Microsoft, RealWear, and Vuzix. With this capability, a technician’s hands can remain free to do the work needed to support customers.
All remote sessions are AES-256 bit end-to-end encrypted, complying with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015, and GDPR.
How to get started with TeamViewer Assist AR Lite
Download and install TeamViewer on your computer or mobile device. Download TeamViewer now.
Enter your support requester’s TeamViewer ID (the TeamViewer ID displayed in the TeamViewer Pilot app) into the TeamViewer Partner ID field and connect.
Get Started with TeamViewer Assist AR Lite
Named user licensing — monthly price applies to 1 TeamViewer Assist AR Lite expert.
Billed as one annual payment.Buy TeamViewer Assist AR Lite
How the TeamViewer Assist AR Lite plan works
- While the TeamViewer Pilot app for Android and iOS is free, you need a license to provide support through the TeamViewer desktop or mobile client.
- TeamViewer Assist AR Lite subscription plans are available with named user licensing and can be purchased independently from other TeamViewer subscriptions (i.e., a TeamViewer license isn’t required to use TeamViewer Assist AR Lite). With named user licensing, you can purchase as many users (i.e., remote expert licenses) as needed. Please note that a user can only support one session at a time.
Explore all the benefits that TeamViewer Assist AR has to offer.
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