Assist AR Solution

TeamViewer Assist AR

Enterprise Augmented Remote Support Collaborative peer-to-peer support that improves processes

Digitalize, enhance, and transform your business operations with the Professional and Enterprise tiers of TeamViewer Assist AR. These tiers offer a configurable solution catered to your individual needs which can be seamlessly integrated within your existing systems and processes.

30% faster
resolution time at HURCO
20% reduction
in field service calls at Toyota
80% less
travel costs at maresystems
Connect and assist your frontline teams anywhere, anytime

Your Frontline teams can use Assist AR on smartphones, smart glasses, or tablets covering a wide range of use-cases.

Real-time Annotations & Whiteboard Functionalities

Real-time Annotations & Whiteboard Functionalities

During a live session, both users can add annotations on real objects to provide more contextual guidance.

Record a Session

Record a Session

All Assist AR sessions can be easily recorded and used for diverse use-cases ranging from quality assurance to production of more realistic training programs that utilize real-world examples rather than mockups and diagrams.

File Transfer

File Transfer

Although the person providing help during a session tends to be an expert in that field, sometimes technicians still need to refer to manuals, diagrams, or other files during their work. With just the click of a button, you can now send a file to your remote user during an ongoing Assist AR session.

Secure Chat

Secure Chat

The in-call chat acts as a call record and events system, displaying other items like shared media, time stamps, and invites. Notifications such as joined call and left call are also logged.

Guest User

Guest User

It’s now even easier to invite someone to an Assist AR session. The remote expert can create a unique session code and invitation link, then send it to the person who needs assistance over standard protocols like SMS, email, or direct link.

Assist AR API

Assist AR API

Tightly integrate our solution into your applications and processes to eliminate silos and maximize productivity.

Fast, Flexible Deployment

Fast, Flexible Deployment

Whether in the cloud or on-premises, deploy Assist AR in your organization quickly and easily with network connectivity. No other infrastructure required.

Single Sign-On

Single Sign-On

Enable users to log in to Assist AR with their existing corporate credentials, prevent unauthorized remote access users, and centrally provision and deactivate user accounts through SSO.

Enterprise SDK

Enterprise SDK

With our Enterprise Software Development Kit (SDK), you can utilize full Assist AR functionality and provide the best AR remote support experience to your customers by embedding AR remote assistance capabilities within your own mobile apps.

Device-Agnostic

Device-agnostic augmented remote assistance

Remotely support anyone, anywhere. Using a phone, tablet, or smart glasses, see what they see while adding live annotations on video and still images, sharing files, and recording sessions for future use.

Assist AR supports Windows, iOS, and Android for multi-user and multi-device support calls. It’s deployable in the cloud or on-premises, enabling verified external experts outside your corporate network to collaborate on service calls.

Solution Platform

Choose your platform

TeamViewer Assist AR Professional and Enterprise solutions are seamlessly integrated within the classic TeamViewer platform and the TeamViewer Frontline augmented reality productivity solution platform.

Based on your requirements, you can choose the platform. The classic TeamViewer platform enables you to access and use all your remote access, remote control and managements products from one platform.

On the other hand, the TeamViewer Frontline platform is the world’s first fully integrated productivity solutions suite for the frontline worker. TeamViewer Frontline increases productivity along the entire value chain whether in logistics, manufacturing, maintenance, or repair and simplifies processes for your employees – far away from a desk, keyboard or screen.

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Seamless Integration

Seamless integration with your existing system and processes

You do not need to alter your existing processes to improve your support capabilities – just use our pre-built integrations.

We have out-of-the box integrations like Salesforce, ServiceNow, and Microsoft Teams. You can also build customized integrations suited to your individual needs. Whether you need to work with your ticketing system or your MES, we have the solution.

Benefits
Boost Productivity

Boost Productivity

Real-time fault analysis and faster problem solving: Minimise machine downtime and increase productivity and ROI.

Reduce Costs

Reduce Costs

Reduce inspection, maintenance and repair costs by consulting experts remotely in real time – without time-consuming travel.

Convey Expert Knowledge Precisely

Convey Expert Knowledge Precisely

Communicate knowledge and skills visually to staff and external personnel – for higher efficiency and fewer user errors in daily business.

Highest Safety Standards

Highest Safety Standards

With end-to-end encryption, certified security and the latest security features, you can rest assured you and your customers are always well protected.

AR-Based Service Models

AR-Based Service Models

Develop new service concepts and increase your turnover with AR-supported offers in after-sales and service.

Increase Customer Satisfaction

Increase Customer Satisfaction

Deliver exceptional, world-class service to customers without adding resources – AR-powered, anytime, anywhere.

TeamViewer Assist AR supports the leading manufacturers of wearables

Smart glasses have become commonplace on shop floors, factories, and service calls.

Assist AR can be seamlessly integrated into smart glasses and wearable headsets from Microsoft, Epson, RealWear, Vuzix, and Toshiba to enable technicians and service experts to work completely hands-free.

Learn More

Customer Success Story: Leitner Ropeways
Ropeway builder relies on AR-supported remote support.
Info Sheet: Reduce Downtime
Reduce unplanned downtime with Augmented Reality.

Sign up for a demo to test TeamViewer Assist AR solutions

Are you interested in a demo? Would you like to test our solutions? Would you like an individual offer?

Simply fill out this form or call us:

  • +1 800 638 0253 (Toll free) en
.



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