TeamViewer & SAP

COMING SOON

TeamViewer Frontline and SAP

Together, we’re driving innovation and help enterprises accelerate their digital transformation in the industrial space with our new strategic partnership.

Digitalizing Business-Critical Processes Along the Entire Industry Value Chain

The integration of TeamViewer Frontline — our augmented reality-based workflow solution — into SAP solutions will address the fast-growing needs of customers for enhanced, real-time remote support services, significantly improving their operational efficiency.

The result? lncreased productivity, reduced errors, improved process flexibility, and ultimately, decreased costs for higher profitability.

Accelerating Industrial Shop Floor Digitalization, Together

With this partnership and the integration of TeamViewer Frontline we are focused on helping organizations across all industries to accelerate their digitalization journey by bringing innovative augmented reality technology directly to frontline workers.

This enables SAP customers to redesign and optimize manual work processes at a global scale, starting with maintenance and repair scenarios in industrial machinery and component manufacturing.

In this short video, Stefan Kraus and Dieter Hässlein from SAP along with Alfredo Patron and Hendrik Witt from TeamViewer will share their perspectives on the benefits of this strategic partnership for SAP customers.

Changing the way frontline workers work – for good

Re-imagining the Way Frontline Workers Work, Supported by Augmented Reality

TeamViewer Frontline and the dedicated augmented reality-based remote assistance solution will be seamlessly integrated into the SAP Asset Manager, Field Service Management solutions, and the SAP console.

Leveraging wearables – such as smart glasses – and mobile devices, frontline workers can collaborate with remote experts for fast, precise troubleshooting and knowledge sharing through augmented reality-based see-what-I-see video remote assistance.

With direct access to instant remote support from their smart glasses and the SAP Asset Manager mobile app, frontline workers and technicians get real-time visual guidance for complex procedures from the right expert – from anywhere, anytime.

Linking instructions directly to a work order creates a more seamless and intuitive use experience, and the automated logging of all performed tasks in SAP ensures full auditability and traceability of all actions.

Paving the Way for Future Innovation

This is just the first of many more integrations to come.

The powerful combination of TeamViewer Frontline – our fully integrated, end-to-end workflow solution suite for frontline workers – with SAP will profoundly drive the digital transformation of workplaces and processes for logistics, manufacturing, field service, as well as for training and general remote support.

We are already working on additional integrations to solve key challenges across other verticals and SAP solutions with one common goal: To help even more organizations across industries leverage augmented reality to optimize processes along the entire value chain.

The future is bright

Enabling Tangible Business Outcomes for Our Joint Customers with Augmented Reality-Powered Processes

Increase Productivity and Minimize Machine Downtime

Increase Productivity and Minimize Machine Downtime

Increase productivity and minimize machine downtime by connecting technicians to remote experts through augmented reality remote support to solve complex on-site problems, from anywhere, anytime.

Reduce Operational Costs

Reduce Operational Costs

Reduce inspection, maintenance, and repair costs with fast, precise troubleshooting by collaborating with remote experts in real time through instant AR support calls, initiated directly from SAP or smart glasses.

Optimize Knowledge Transfer

Optimize Knowledge Transfer

Optimize knowledge transfer by providing contextual, dynamic expert-guided visual steps to staff and external personnel on their smart glasses and mobile devices for more consistent service quality, higher efficiency, and fewer user errors in daily workflows and processes.

Enhance Service Models

Enhance Service Models

Deliver exceptional, world-class service to customers with augmented reality remote support. Create new service models and improve your customer experience with AR-supported after-sales services and support.

Automate Digital Documentation

Automate Digital Documentation

Achieve accurate and efficient digital documentation and quality assurance — 100% paperless. Automatically sync and store AR support calls, connection logs, troubleshooting procedures, and service reports with SAP, which can also be added to tickets for auditing and training.

Empower Connected Workforces

Empower Connected Workforces

As a fully integrated workflow solution suite for frontline workers, TeamViewer Frontline empowers a truly connected workforce that’s more productive, collaborative, and satisfied.

Customer Success Story: Toyota Deutschland GmbH
Expert help from a distance saves time and money.

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