TeamViewer Engage • Co-Browsing

Guide, Scroll, Click, and Type Together

Advanced, web-based screen sharing with no downloads or installations necessary.

Next-level Customer Service

Increase your customer service experience for customers and agents alike

Securely see what the customer sees for instant visual context

Reduce Handle Time

Save time and energy. Reduce the back-and-forth, answer customer questions faster, and solve problems the first time around.

Increase Team Efficiency

Use the time saved with Co-Browsing to increase productivity and solve more problems in less time.

Increase Customer Loyalty and Satisfaction

Smooth service experiences draw customers back. Help your team provide higher quality service with the option to Co-Browse.

Solution Overview • TeamViewer Engage • Co-Browsing

Draw, guide, scroll, point, click, and take control as if you were there in person

“Co-browsing is a key instrument in our new hybrid world. By guiding our customers, be it through the app or the web, we create an “aha” moment with the customer which increases customer satisfaction and improves our service in the long run. Thus, we unite both worlds. Every customer service department should have Co-Browsing in its portfolio.”

-Head of Operations, German Insurance Company

Starting a Co-Browsing Session

Easily transition into a Co-Browsing session in one click in one of two ways – through an opt-in button in the chat or an embedded button on the website.

During a Co-Browsing Session

Agents can see what customers see on your website in a single click. They can resolve issues faster, guide customers to the right products, and interact with users on the site as they would in person.

During a Co-Browsing interaction, show your cursor, highlight important features on your site, and click, circle, draw, and point. Agents can also be given full control to fully take customers by the hand.

After a Co-Browsing Session

Trigger a customizable feedback form where customers can rate or qualify their experience to help you make actionable improvements.

Masking

Ensure maximum customer privacy and security with our masking feature, which automatically displays any sensitive information as asterisks. Personal data never reaches TeamViewer servers and agents only see what they need to help.

Archiving & Auditability

Safely store closed sessions for a specified amount of time to comply with rules and regulations, or if you want to analyze your service interactions to make improvements. Files can be exported for archival in audit management systems.