Compliance, Privacy, and Security

TeamViewer Engage • Compliance, Privacy, and Security

A Secure, Enterprise-Ready Platform

Cloud-based. Scalable. Integrable. Compliant.

An Enterprise-Ready Platform
Identity Management & Role-Based Access Control

Identity Management & Role-Based Access Control

Designated admins can separate user privileges by user role and limit permissions down to the individual feature.

Single Sign-on (SSO)

Single Sign-on (SSO)

Simplify access and administration of your users by integrating SSO. Engage supports most common SSO methods.

SLA and Support

SLA and Support

For enterprises, we offer 24/5 and 24/7 SLA plans, additional service availability commitments and dedicated customer success contacts.

Deployment Options

Deployment Options

Cloud-based and multi-tenancy capable for centralized management, better security, and efficient scalability. Engage also offers private cloud, and on-premises options.

Audit Logs

Audit Logs

Record customer interactions for audits and export them securely to audit management systems.

Highly Integrable

Highly Integrable

The Engage platform facilitates data portability by allowing users to export data and integrate Engage capabilities into existing third-party applications using custom or out-of-the-box APIs.

Advanced Reporting & Analytics

Advanced Reporting & Analytics

Gather actionable data to assess team efficiency, conversation handling, and more to optimize processes and workflows.

GDPR-Compliant

GDPR-Compliant

Fully compliant with the European Union’s General Data Protection Regulation (GDPR) with German-based hosting for EU customers.

Product Security

Product Security

Security is at the core of everything we do. We regularly undertake penetration tests, which are performed by independent third parties.

Certifications and Attestations

In addition to data encryption in transit and at rest, we offer secure hosting and operate comprehensive compliance and assurance programs.

  • ISO/IEC 27001-certified hosting (Information Security Management System (ISMS))
  • ISO 9001 (Quality Management)
  • SOC2 (Type II) (Trust Services Principles)
  • HIPAA/HITECH (Health Insurance Portability and Accountability Act/Health Information Technology for Economic and Clinical Health)
  • TISAX (Trusted Information Security Assessment Exchange)

Our experts can answer your compliance, privacy and security questions

TeamViewer Engage for Compliance, Privacy, and Security

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