Digital Customer Service

Digital Customer Service

Support customers Online Like You Do In Person

Increase support efficiency and retention rates by creating exceptional online service experiences. Empower your team with Co-Browsing, Live Chat and Video and use Chatbots to support users along their journey.

Next-gen Customer Engagement

Elevate your customer service experience

Simplify the communication with and for your customers. Communicate with customers in the channels they prefer.

Increase Efficiency

Increase Efficiency

Save time and energy on both ends. Reduce the back-and-forth, answer customer questions faster and get problems solved the first time around.

Improve Customer Experience

Improve Customer Experience

Deliver great online service experiences and be a company your customers love. TeamViewer Engage is designed to be simple for your customers and team members alike.

Always the Right Channel

Always the Right Channel

Use the right channel for every type of customer interaction – seamlessly transition from Live Chat to Video Chat and let your team benefit from visual context with Co-Browsing.

Transform your website into a lively platform

With just one line of code, TeamViewer Engage extends your website, web portal, and mobile app(s) with secure communication and collaboration capabilities.

Chatbots

Proactive and automated customer service

Proactively engage customers to offer help. Automate routine questions and become available 24/7. Use Chatbots to further qualify customer questions and route conversations to right team member.

Live Chat

Provide fast support, seamless from bot to human

Seamlessly transition from an automated Chatbot experience to a human-to-human experience using Live Chat. Enable your team to answer questions faster with pre-defined templates and organize teams at scale.

Video Chat

Switch from text to video in one click, get personal

Sometimes problems can be solved more easily when you can talk. Give your team the option to switch from text to voice in just one click on your website – and make conversations face-to-face to provide an even more personal experience.

Co-Browsing

Benefit from visual context, without downloads

Let your team benefit from the power of visual context. Use Co-Browsing to see exactly what customers see on your website in just one click. For maximum customer privacy, keep customer data safe by masking all sensitive information visible and show agents only what they need to see.

Further Capabilities
Mobile SDK

Mobile SDK

Engage™ is not limited to your web presence – also enrich your mobile app(s) with Chat, Video and Co-Browsing capabilities.

Highly Customizable

Highly Customizable

Align colors, language and more within all customer-facing interfaces to match your corporate identity.

Teams & Time Zones

Teams & Time Zones

Use Engage™ as a single platform to empower your customer service teams across all time zones and markets.

Real-time Dashboards

Real-time Dashboards

Enable your team leads to monitor your customer service operations, so they’re informed about ongoing workload and potential issues.

Advanced Analytics

Advanced Analytics

Benefit from advanced analyses about conversation handling, team efficiency and more to further understand and optimize your processes.

API & Integration

API & Integration

Export data and integrate Engage™ capabilities to your existing third party applications (like CRM or call center solutions) using our APIs.

Industry Use Cases

Learn how TeamViewer Engage can help your industry

Holistic, all-in-one solution

Holistic, all-in-one solution

We developed TeamViewer Engage to cover your use cases from start to end. Centralize your customer service efforts in one central platform to serve your customers as best possible. Reduce the hassle for team members to switch between applications and enable them to focus on what’s most important – your customers.

Co-Browsing for complex websites

Co-Browsing for complex websites

With TeamViewer Engage comes a leading Co-Browsing technology that supports the most complex websites out-of-the-box while offering maximum security. No matter if single page applications or even more dynamic applications like car configurators – our Co-Browsing will have you covered.

Secure and compliant

Secure and compliant

All connections with Engage’s services are SSL/TLS encrypted or in case of audio/video streams protected by DTLS/SRTP. With different hosting options (public cloud, private cloud and on-premise) and ISO 27001 certified cloud service providers all over the world, we give you the choice and make sure your data is safe.

See How It Works

Connect with our experts to see a demo of what TeamViewer Engage can do for your organization.

Your Success Is Our Success

You’re in good company to elevate your customer engagement.

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