TeamViewer Engage • Live Chat & Chatbot

Chat with Customers Anytime, Anywhere

Automate with Chatbots and escalate to Live Chat when questions get complex.

Next-level Customer Engagement

Get customers the answers they want

Simplify the communication with your customers

Deliver Frustration-Free Support

Save time and energy. Reduce the back-and-forth, answer customer questions faster, and get problems solved the first time around.

Increase Conversion Rates

Provide digital experiences that look and feel like you, and give agents and representatives the tools to do their best work.

Increase Customer Loyalty and Satisfaction

Great service experiences draw customers back. Give your team the tools to provide high quality service experiences in messaging channels.

Solution Overview • TeamViewer Engage • Live Chat & Chatbot

Automate and escalate. Answer simple queries in a Chatbot and transition from a bot to a Live Chat when questions get complex. Or, offer Live Chat from the get-go and connect customers directly to a real person from the start.

Pop-up message

Proactively engage prospects or customers

Trigger Chatbot and/or Live Chat based on specific behaviors to offer service or sales assistance and write the initial message for a Chatbot to set the tone.

Chatbot

Automated customer service

Help prospects and customers around the clock by creating Chatbots with our intuitive, visual, and codeless builder. Manage your Chatbots and how they are triggered based on conditions you set.

Routing & Queue

Create custom routing logic without any coding necessary

Route the incoming chats designated for agents based on time zone, country and/or language, or topic, so questions reach the team best equipped to help.

Set up fallback options to make sure every chat is handled.

Live Chat

Connect customers to live agents

Agents can view customers’ Chatbot chat history and enter a conversation with context. Customers never need to fully re-explain their challenges when switching between communication channels.

Feature: Proactive Live Chat

Agents can also use Live Chat for targeted outreach, enabling them to create and close more opportunities.

Post-Conversation Feedback

Learn and improve

Create and trigger a customizable feedback form after a Live Chat or Chatbot interaction has ended. Customers can rate or qualify their experience to help you make actionable improvements.

Archiving & Auditability

Store and archive files

Safely store closed Live Chat & Chatbot sessions for a specified amount of time to comply with rules and regulations, or if you want to analyze your service interactions to make improvements. Transcripts can be exported for archival in audit management systems.