The TeamViewer integration in BOSS Solutions enables IT Administrators to remotely support end users, troubleshoot issues faster and increase first call resolution while reducing ticket volume. Help Desk Operators can perform remote tasks such as file transfer, view system information, and remotely monitor & manage hardware performance.
- Easily create TeamViewer Service Cases and provide remote support right from your IT Service Records
- Seamlessly share remote requests to end users with customizable pre-defined email templates
- No installation necessary, customers allow remote assistance with one simple click!
- Generate pre-built connection reports based on Ticket Type, Category, Priority, and Source; filterable by technician and date ranges within the BOSS dashboard.