TeamViewer Frontline & SAP Asset Manager

SAP endorsed app

TeamViewer Frontline Integration with

SAP Asset Manager

SAP Asset Manager work order

Transform your Enterprise Asset Management with Augmented Reality

In asset-intensive industries, regular maintenance of enterprise assets is crucial for smooth and efficient operations. Increasingly complex hardware and elaborate maintenance tasks, field technicians working in remote settings and lack of expert knowledge leads to more errors in the field and longer downtimes.

SAP Asset Manager (SAM) helps organizations address many of these challenges by providing access to context-rich visualizations that enable simple and timely execution of end-to-end enterprise asset management.

The TeamViewer Frontline xAssist and xInspect integrations further enhance this value by connecting field technicians to step-by-step guidance for inspection and maintenance procedures and real-time access to remote experts to troubleshoot issues right as they work with AR-based workflows and video calls.

With the TeamViewer Frontline integration, organizations can extend the capabilities of SAP Asset Manager enabling them to:

  • Reduce operational costs
  • Optimize maintenance processes
  • Boost workforce productivity
  • Improve knowledge transfer and training
  • Improve first-time fix-rates
TeamViewer for SAP Asset Manager Solution Highlights
Hands-free AR Inspection Workflows

Hands-free AR Inspection Workflows

Elevating the inspection routine from a linear, digital process to an AR-based workflow on smart glasses enables technicians to perform critical tasks more efficiently and with greater accuracy.

Instant Documentation

Instant Documentation

Streamline documentation tasks with speech-to-text commenting and voice commands for recording videos and taking pictures.

Seamless Integration

Seamless Integration

SAP user is automatically detected and tracks the work order they are executing to maintain traceability and also identifies the right expert or team of experts to route support calls.

All Data in One Place

All Data in One Place

Frontline will generate reports with significant information including session recordings, meter readings, troubleshooting images, call records and chat transcripts that can be seamlessly passed back to your SAP Data Management Service.

Runs on SAP Industry Cloud

Runs on SAP Industry Cloud

Options to host within the SAP Business Technology Platform for increased security, improved interoperability with other SAP components and easy deployment to customer configurations.

Augmented Reality Remote Assistance

Augmented Reality Remote Assistance

Provide expert visual guidance for field service personnel with augmented reality remote assistance video calls through their smart glasses or mobile device.

SAP Asset Manager QR

Key Benefits

  • Reduce operational costs
    Avoid costly repeat visits and rework for maintenance and repair tasks
  • Support field technicians
    Enable execution of complex maintenance tasks via AR-assisted inspection workflows with greater accuracy
  • Optimize Maintenance Processes
    Maximize machine uptime and reduce inspection time by up to 40%
  • Boost Workforce Productivity
    Extend the reach and efficiency of skilled experts in the field while counteracting workforce shortages
  • Improve Knowledge Transfer and Training
    Enable easy remote knowledge transfer to quickly onboard and train workers onsite
  • Increase Transparency
    Synchronize call and inspection records automatically with the SAP Back End system for auditing, compliance and training purposes

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