SAP endorsed app

TeamViewer Integration with

SAP Service Cloud

Remote Support

Digitalize your service operations with enterprise remote access and support

Companies operating at scale face many challenges when it comes to their service and support operations. Be it in the office, remotely or on the move – customers and employees expect excellent service, anywhere and anytime. Besides the geographical distance and time zone differences, there are also many technical hurdles like different device types, OS platforms and user scenarios.

The seamless TeamViewer Tensor integration into SAP Service Cloud empowers your service agents to diagnose, troubleshoot and resolve issues in real-time by remotely connecting to any device or smart product, anywhere, and engaging customers on the support channel that is right for the request improving customer satisfaction and productivity for critical digital processes.

The TeamViewer Tensor integration into SAP Service Cloud enables companies to:

  • Improve first-call resolution rates by up to 50%
  • Save money on support costs by reducing downtime and on-site repair costs
  • Become more sustainable by avoiding unnecessary travel to customer sites

Optimize your service operations and become more sustainable

You can automatically sync engagement reports from your support calls directly back to SAP Service Cloud to gain better insight into your service operations, visualize agent performance, set-up automated processes and better connect your support data with other relevant customer systems.

By avoiding unnecessary travel to customer sites, you can also build more sustainable service operations that reduces your overall carbon footprint with our solutions saving 37 megatonnes of CO2 emissions per year – equivalent to flying 7,000 times non-stop from Singapore to New York.

TeamViewer for SAP Service Cloud Solution Highlights
Intuitive UX

Intuitive UX

The integration provides both remote control and remote assistance capabilities within the SAP Service Cloud Agent Dashboard making the UX more intuitive and reducing the need for agent training.

Fast connection initiation

Fast connection initiation

The TeamViewer plugin automatically retrieves customer data, including name, email and phone number, from SAP Service Cloud making it easier and faster to send support session invitations.

Easy activation

Easy activation

Your service team only needs to connect their TeamViewer account once to activate the integration in SAP Service Cloud saving critical time during each customer support call.

Automated Reporting

Automated Reporting

All customer engagement reports are automatically synced back with SAP service cloud and provide a detailed report of each interaction in the “Attachments’ tab including a line item with the main points of the interaction with timestamps and notes added by the service agent.

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