Augmented Reality’s Place in the Support Stack
Remote support uses many tools, from remote desktop access to so-called “digital twins,” digital representations of a machine’s outputted data. But, considering the complicated machinery we sometimes use and its tendency to need specialized support if something goes wrong, augmented reality deserves a place in your support stack.
With a tool like TeamViewer Pilot, our AR support solution, a senior or specialist technician doesn’t have to be the one on site when it’s time to service a complicated machine. They use AR to see what the on-site technician sees. Through audio, video, and, in Pilot’s case, annotations that virtually “stick” to objects, the more experienced technician can guide the junior worker through the repair or service with fewer mistakes than if they were simply talking over the phone.