Hybrid Services Ltd.

TeamViewer enables staff to make ‘virtual visits’ to our customers’ computers and resolve many software or computer related issues remotely, allowing faster problem solving and getting customers back printing as quickly as possible.

Challenges

• Escalation of support cases
• Need for faster response time
• Greater visibility of customer queries

Solution

Since implementing the TeamViewer software, which is designed to offer spontaneous customer support, Hybrid has seen a dramatic reduction in time spent on customer queries as it is now able to support customers remotely to diagnose and solve a problem rather than spending unnecessary time travelling to customer sites.