Welcome to the TeamViewer Family!
With the acquisition of Xaleon, a leading provider of customer engagement software, TeamViewer expands its digitalization activities into customer-facing departments like sales, marketing, and customer service.
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Xaleon was founded in February 2018 as Chatvisor GmbH and has more than 20 employees in Linz, Austria. It is a leading technology company that provides customer engagement software to streamline communication and collaboration between organizations and their customers.
With its engagement suite, Xaleon provides a holistic end-to-end solution that enables support, sales, advisory and relationship management teams to deliver exceptional customer service. To digitally transform the experience of in-person communication, the suite combines a variety of complementary features such as co-browsing, chatbots, live chat and video chat.
We are very excited to join TeamViewer and feel already as part of the team as we share the same passion and mindset. With TeamViewer’s huge global customer base and a joint go-to-market approach we will be able to further leverage our product and enable companies of all sizes to optimize sales and service processes, boost productivity, increase customer satisfaction, reduce churn rates, and enhance the overall quality of customer interaction.
Xaleon is a great addition to our existing product portfolio. We invest in the customer engagement space as we see an increased need for remote customer interactions replacing physical sales and customer services processes as an important part of the value-chain in all industries. We are extremely happy to welcome the highly talented founders of Xaleon and their entire team to the TeamViewer family and are looking forward to strategically develop their customer engagement suite together inside TeamViewer.
Perfect Addition to TeamViewer’s Portfolio
With its connectivity solutions TeamViewer is already strongly focusing on digitalizing work processes in companies of all sizes. After the acquisition of Ubimax last year, TeamViewer supports customers in digitalizing their industrial processes using its combined IoT, Augmented Reality and Frontline solutions. With Xaleon, TeamViewer now expands its digitalization activities into customer-facing departments like sales, marketing, and customer service.