Customer Success Story

Freudenberg IT China

Freudenberg IT China reduced the average response time for customer requests from 48 hours to 30 mins

We reduced the average response time for customer requests from 48 hours to 30 minutes. The customer just needs to have a computer, and through the simple and convenient operation of TeamViewer, service is anywhere, anytime, and not difficult at all.

Gao Yichun, manager of the Freudenberg IT China Service and Sales department

Freudenberg IT China

As a member of the Freudenberg Group headquartered in Germany, Freudenberg IT provides customers with complete services and solutions for the entire IT environment, from consulting and support, to implementation.


Challenges

  • Satisfying customers with a usage experience with simplified operations
  • A plethora of services, and ability to respond quickly
  • Quick and effective problem solving with simultaneous cost savings

Solution

The simplicity and ease of use of the TeamViewer software not only helped Freudenberg IT grow their service expertise, but also greatly increased the number of customers, making their superiority in customized services even more obvious.