Customer Success Story

HUMMEL Holding AG

HUMMEL Holding AG cuts time spent per support case by 20 percent with TeamViewer

With TeamViewer, we’ve been able to streamline our IT processes significantly and cut the time spent per support case by an average of 20 percent.

Hanspeter Maier, System Administration Team Leader at HUMMEL

HUMMEL Holding AG

HUMMEL Holding, the central IT service provider for the HUMMEL Group, which serves staff members in all IT-related matters at locations in Germany and abroad.


Challenges

  • Retire the existing, inadequate remote maintenance software
  • Roll out the new solution on 400 computers in Germany and abroad
  • Implement a central management system for remote sessions

Solution

With TeamViewer, the Hummel Holding AG supports staff members in Germany and abroad. The solution has allowed the company to cut the time spent per support case by around 20 percent. The TeamViewer Management Console serves as the central management tool.