Customer Success Story

ISAGRI

Ensuring customer satisfaction rates of more than 96%

The Customer Relations Managers love the control for its reliability and execution ability; customers recognize its intuitiveness,

says Mathieu Savalle, Customer Support Manager.

isagri

ISAGRI, a global player in developing new technologies for agriculture, viticulture, agricultural supply and accounting, relies on TeamViewer online communication solutions to support its 115,000 customers.


Challenges

  • Helping users address usage problems
  • Intervening in real-time and providing a customized quality of service
  • Addressing complex issues remotely, without diverting the user from his or her core business

Solution

Technical support with TeamViewer has accelerated and transformed ISAGRI's customer relations processes, among other improvements. This development is a testimony to the group's commitment to its users and its ability to adapt to its environment.