External IT Service – Instant Support via Remote Control for Short-Notice Help or Information Procurement
Are you a retailer or IT service provider? Do you offer instant support for computer questions to a number of customers? Would you like to easily exchange data with your customers on a short-notice basis? If so, Then TeamViewer is the perfect solution for instant support.
With TeamViewer, you can connect to customer computers instantly via remote access at anytime. This way, for example, you can provide short-notice assistance to a system admin or call center employee during a phone conversation. Support your customers' operations by helping them set up their software product or provide tax assistance by obtaining short-notice access to important documents on your customer's computer in order to finalize their tax return.
Features for spontaneous support:
- Screen Sharing: work on your work computer as if you were sitting right in front of it. TeamViewer shares the computer's screen on your home computer, allowing you to work from home easily and intuitively.
- Direct control: Control mouse and keyboard on your customer's computer. A previous confirmation by your customer is not necessary. Therfore your customer doesn't have to carry out your instructions, you can make all entries by yourself.
- File Sharing: copy files from your computer to another; for example, if you are working as a commercial tax accountant, to obtain missing documents for an annual financial statement.
- Deactivate display: deactivate the display on your customer's computer to protect sensitive content from inquisitive eyes.
- Multimedia Functions: use Chat, VoIP, phone, or webcam video sharing to communicate with customers. Give tips or answer questions as they arise.
- Multi-Platform: TeamViewer is available for all common computer platforms as well as Android and iOS. This enables platform-comprehensive support, independent of the system you're using.
- Multi-Monitor: Use all the active monitors on your office computer. If you work with two or more monitors in your office, you can do the same at home. Select the desired monitor or display all monitors in either separate windows or together. You will always have everything at your fingertips.
- Invite additional participants: include a colleague in cases when additional help is required. Share the issue with an expert.
How it Works
To begin instant remote access:
On the customer's computer
- Ask the customer to open the following link: http://connect.teamviewer.com/.
- Ask the customer to share their TeamViewer ID and password.
- You can connect to your colleague's computer.
On your computer
- Install the TeamViewer full version software.
- Establish a connection to your customer's computer under "Control Remote Computer“.
- You can work on your customer's computer as if you were sitting directly in front of it.
The following links will take you to additional, useful information and content related to TeamViewer and Instant Support.
Customers or prospective customers?
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