What can I do if I have problems generating correct security codes for two-factor authentication?
If the security code that your authenticator apps generates does not work, this could be caused by an incorrect time setting on your mobile device.
To fix the problem, you have to synchronize the time on your mobile device. To do so, choose one of the following options.
- Set the time on the mobile device to automatic date and time
- Tab the synchronization button in the authenticator app to sync time (not provided with every authenticator app)
If you cannot get your authenticator app to generate correct security codes, consider deactivating the two-factor authentication by using your recovery code and set up two factor authentication again using another authenticator app.
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