Dave is good. Maybe even one of the best. As a supporter his Kung foo is powerful. Inside the Windows registry, it’s like he’s in the Matrix. Where others just see random numbers or unintelligible words, it’s as if he can see the truth of what’s really going on behind the scenes.
When customers contact his IT services company with computer problems, they’re in good hands, no matter what the problem. He works quickly and efficiently, but he takes his time when necessary to answer questions or offer explanations. He knows IT inside and out. It’s his realm. Most of all though, he just really enjoys helping people.
However, like everyone else, Dave has a lot going on in his life. He just got engaged to an amazing woman. The band he plays in on the weekends just lined up its first real gig, and he’s even winning his office’s fantasy football league. Life is pretty good sometimes. It doesn’t mean that it’s not without stress though.
Fight or flight
Christmas is getting closer with every passing day, and he hasn’t even thought about what gifts he’s going get his family and loved ones. Actually, as he sits at his desk thinking about it and watching the snow slowly descending through the glow of the soft yellow lights outside, he can already feel his heart starting to pound.
He shakes his head and can only sigh as he recalls an article he read the other day about how the huge crowds shopping during the Christmas season can be the cause of so much stress that it can stimulate primal “fight or flight” feelings in people.
In fact, one study even showed that some male shoppers at Christmas frequently experienced stress similar to that of soldiers in combat. They would rather get shot at than have to go into the perfume section of the department store at Christmas time.
That doesn’t even begin to cover the feelings of guilt or inadequacy associated with choosing the wrong gifts. What do you even buy for the perfect woman?
Just then, a flashing notification on his monitor startles Dave back to consciousness. Better so, he thinks to himself as he opens the session.
“Hi, this is David, what can I help you with?”
Ten minutes later, the problem is solved and Dave has again saved the day and relieved a lot stress on the other end of the connection.
Idle session timeout
“Oh man, look at the time. I gotta get going, but what the heck am I even gonna buy? Uugh.” Dave throws on his coat, grabs his keys and dashes out of the office. There’s just one problem. That last session is still running.
The guy on the other end of the line was in a bit of hurry himself. So is that session going to stay open all weekend? Not with TeamViewer. Thirty minutes later the idle session shuts down automatically.
With TeamViewer 10, idle session timeout is a user-definable option that can be set from 30 minutes to up to eight hours. Supporters and their clients never have to worry about idle sessions remaining open. To have this peace of mind, just download TeamViewer 10.