What Is an Online Whiteboard and How Does it Work?
An online whiteboard is a remote support tool that allows you to provide support to friends, coworkers, and customers. However, unlike traditional remote support in which the user has complete remote control over the device of the person they are helping, the online whiteboard lets the person receiving the support see information overlaid on their screen and take actions themselves. The whiteboard allows supporters to guide the end-user through various tasks by using tools such as sketching, typing, and comment bubbles as well as by highlighting areas to draw attention to.
An online whiteboard is not only used for the purpose of support however; it is a powerful tool with a multitude of uses. In addition to augmenting real-time remote support by allowing supporters to demonstrate how to solve a problem when assisting customers and employees, the whiteboard makes it possible to quickly and effectively disseminate information to multiple users when teams are working remotely. Colleagues can collaborate effortlessly and use the whiteboard to assign tasks, brainstorm ideas, and illustrate concepts.