An online whiteboard, or digital whiteboard, is a remote support and collaboration tool that allows you to provide support to friends, coworkers, and customers. However, unlike traditional remote support where the user has complete remote control over the device of the person they are helping, the TeamViewer online whiteboard lets the person receiving support see information overlaid on their screen and take actions themselves. The whiteboard allows support staff to guide the end-user through various tasks by using tools such as sketching, typing, and comment bubbles as well as by highlighting areas to draw attention to.
TeamViewer’s powerful online whiteboard tool has a multitude of uses. In addition to augmenting real-time remote IT support by allowing staff to demonstrate how to solve a problem when assisting customers, the whiteboard also makes it possible to quickly and effectively disseminate information to multiple users when teams are working remotely. Colleagues can collaborate effortlessly and use the virtual whiteboard to assign tasks, brainstorm ideas, and illustrate concepts.