Use Cases for Recording Remote Desktop Sessions
In the corporate world, the ability to record a remote desktop session can be an extremely useful tool. Crucial stakeholders or managers can observe important team meetings that they were not able to attend in-person, which allows them to stay up-to-date on project progress or follow the course of technical problem resolution. Indeed, recorded remote desktop sessions enable IT admins to document problems they see on remote machines and the actions taken to resolve them; this helps to inform future activity should the issue recur.
Support teams can greatly benefit from TeamViewer’s recorded remote desktop sessions as they offer the opportunity to reflect and improve upon the quality of the support and service provided. Examples of both negative and positive interactions help to train new staff, while recurrent problems can be highlighted and addressed. Indeed, the transparency of the tool enables the customer experience to be evaluated and strengthened, helping to improve businesses’ customer satisfaction and retention rates.
For managers, educators, and HR staff, recording a remote desktop session makes it possible to distribute knowledge to a wider audience, saving time and resources. Rather than regularly presenting the same webinar to new hires, you can simply record the presentation and then distribute the material as part of the onboarding process. This ensures that all employees receive the same level of information irrespective of where they are based and potential scheduling conflicts.