When you embed TeamViewer remote control functionality into your BOSSDesk Cloud-based IT Service Management and BOSS Support Central On-Premise ITIL Service Desk environments, you can troubleshoot issues faster and increase first call resolution while reducing ticket volume. Your TeamViewer/BOSS integration optimizes communications with your Help Desk staff for a better end-user experience.
- Create and join support sessions directly from service records
- Transfer files, view system information, and manage hardware performance
- Generate pre-built connection reports based on Ticket Type, Category, Priority, and Source, filterable by technician and date range, within the BOSS dashboard.