TeamViewer Integration for BOSS Solutions

The TeamViewer integration for BOSS Solutions embeds TeamViewer remote control functionality into your BOSSDesk Cloud based IT Service Management and BOSS Support Central On-Premise IT Service Management.

Reasons to integrate TeamViewer into BOSS Solutions

Additional Info

For more information, please visit our knowledge base article on the BOSS User Guide. 

Benefits

The TeamViewer integration in BOSS Solutions enables IT Administrators to remotely support end users, troubleshoot issues faster and increase first call resolution while reducing ticket volume. Help Desk Operators can perform remote tasks such as file transfer, view system information, and remotely monitor & manage hardware performance.

Features

  • Easily create TeamViewer Service Cases and provide remote support right from your IT Service Records
  • Seamlessly share remote requests to end users with customizable pre-defined email templates
  • No installation necessary, customers allow remote assistance with one simple click!
  • Generate pre-built connection reports based on Ticket Type, Category, Priority, and Source; filterable by technician and date ranges within the BOSS dashboard.

Activate the TeamViewer Integration in BOSS Solutions

To learn more, please visit the BOSS Solutions website.

You can also get in touch with us for a free product demo.

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