TeamViewer App for Freshdesk

The TeamViewer integration for Freshdesk enables service queue features and lets you connect to and help your customers right from a ticket.

Reasons to enable TeamViewer for Freshdesk

Freshdesk screenshot
Benefits

Freshdesk is a web-based ticket system that offers an easy to setup solution for ticket management and help desk issues. With TeamViewer directly integrated into Freshdesk, you can manage and start all of your support cases from one place. Easily connect to customers from within a Freshdesk ticket. Customers start the session by a simple click and do not have to worry about downloads, sessions, IDs or anything.

Features
  • Create and join a support session directly from within Freshdesk.
  • Insert session link into Freshdesk ticket.
  • Your customer connects with one simple click.
  • Remotely control desktop or mobile devices (iOS without screen sharing)
  • Transfer files to the device or receive files from the device
  • and more ...
Step 1: Locate the TeamViewer app in the Freshdesk Marketplace

Use the TeamViewer app for Freshdesk with any qualifying license (see Step 2). Simply install the app from the Marketplace, then follow the instructions to link to your existing or new TeamViewer license.

Open Freshdesk Marketplace
Step 2: Select the right license for you

Use of the TeamViewer integration for Freshdesk requires an existing or new Premium, Corporate, or Enterprise subscription.

Best Value
Premium
US$ 115.00
billed annually
Buy a Subscription
Unlimited endpoints
Everything in the Business plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, PC2Mobile, Mobile2PC
  • Mobile2Mobile and smart devices
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)
  • servicecamp integrated service desk
Corporate
US$ 185.00
billed annually
Buy a Subscription
Unlimited endpoints
Everything in the Premium plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, PC2Mobile, Mobile2PC
  • Mobile2Mobile and smart devices
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

*A multi-user (floating) license enables a pool of users to work with TeamViewer on any number of devices independent of location.

Stated prices for business use only, prices do not include sales tax.

Enterprise

Managing large, complex IT infrastructures requires custom solutions and the ability to scale.

For when you need more.
Advanced device management
  • More than 200 licensed users
  • More than 12 concurrent users
  • Manage more than 1000 devices
  • Dedicated point of contact
  • Consultation and training
  • Advising on tailored solutions

Are you already a TeamViewer customer?

Update or expand your existing license

Your TeamViewer license can grow with your business. Renew or switch to a subscription to stay up to date with the latest features.

  • AddOn channels for additional concurrent users
  • AddOn servicecamp staff agents
  • Upgrade your license to Premium or Corporate