TeamViewer Integration with
SAP Service Cloud
Digitalize your service operations with enterprise remote access and support
Companies operating at scale face many challenges when it comes to their service and support operations. Be it in the office, remotely or on the move – customers and employees expect excellent service, anywhere and anytime. Besides the geographical distance and time zone differences, there are also many technical hurdles like different device types, OS platforms and user scenarios.
The seamless TeamViewer Tensor integration into SAP Service Cloud empowers your service agents to diagnose, troubleshoot and resolve issues in real-time by remotely connecting to any device or smart product, anywhere, and engaging customers on the support channel that is right for the request improving customer satisfaction and productivity for critical digital processes.
The TeamViewer Tensor integration into SAP Service Cloud enables companies to:
- Improve first-call resolution rates by up to 50%
- Save money on support costs by reducing downtime and on-site repair costs
- Become more sustainable by avoiding unnecessary travel to customer sites
