Monitis becomes TeamViewer Web Monitoring

Monitis joins the TeamViewer Remote Management suite

Bringing together what belongs together

Harmonizing the TeamViewer experience

Monitis was acquired by TeamViewer in 2012 and remained a separate company and product in many ways. Over the years, it has become apparent that by harmonizing Monitis with TeamViewer’s product portfolio, we will be tapping into the full potential of a unified offering. Last year, we formally brought the company into the TeamViewer group by name. This year, we are happy to announce that Monitis will become TeamViewer Web Monitoring.

What happens to Monitis?

Monitis will become part of TeamViewer Remote Management – TeamViewer’s integrated Remote Monitoring & Management platform

TeamViewer Remote Management provides you with solutions to monitor various aspects of your devices, patch outdated software, and gather valuable information in one central location. Stay ahead of issues by being notified as soon as something critical is going on. And on top of that, the award-winning anti-malware solution will keep your IT tidy and clean.

Timeline

May 2020

  • Launch of TeamViewer Web Monitoring Beta (End of May)

July 2020

  • Stopping the renewal of annual Monitis subscriptions from July 15th
  • If you’d like to switch to monthly payment cycles for one additional month, you can submit your request here
  • Launch of TeamViewer Web Monitoring (End of July)

August 2020

July 2021

  • End of remaining annual subscriptions
  • Shutdown of Monitis

Stay up to date on TeamViewer Web Monitoring and TeamViewer Remote Management in general!

FAQ – Frequently Asked Questions

The brand and product “Monitis” will disappear in July 2021. The solutions offered under the Monitis name will be offered in a more focused way under the new name TeamViewer Web Monitoring.

Monitis has been a part of the TeamViewer product family since 2012. The Monitis services will be brought into the TeamViewer ecosystem, unifying two formerly separate platforms. This way, our customers can benefit from maintaining their IT infrastructure through a single pane of glass.

Every customer will receive clear communication regarding their individual end of subscription, at the end of May 2020 and beginning of June 2020.

You can use Monitis until September 15th, 2020. We will formally cancel your subscription in August 2020 in accordance with the Monitis terms of service. In July 2020, we are launching our new product TeamViewer Web Monitoring. The TeamViewer Web Monitoring beta will start at the end of May. We invite you to test TeamViewer Web Monitoring for free!

If your renewal date is between July 15th, 2020 and August 15th, 2020, you have the option to switch to a monthly license for 1 additional month – of course at the same rate as your annual subscription! Your annual discount will be granted. If you do not like to switch, your subscription will be canceled in accordance with the Monitis terms of service.

If your renewal date is after August 15th, 2020, you can use Monitis until your renewal date. There will be no automatic renewal, and you will receive a formal cancellation of your subscription in accordance with the Monitis terms of service as well.

In July 2020, we are launching our new product TeamViewer Web Monitoring. The TeamViewer Web Monitoring beta will start at the end of May. We invite you to test TeamViewer Web Monitoring for free!

You can check your next renewal details in your Monitis dashboard, under the tab Plan Details in your Account Settings.

After the end of your subscription, we are going to shut down your account. Associated data with your account, will be held for the data retention period in accordance with the Monitis privacy policy. After the end of the data retention period, all data associated with your account will be deleted.

Only if you are on an annual subscription that is due for renewal between July 15th, 2020 and August 15th, 2020 and wish to switch to a monthly license for 1 additional month. Simply follow this link.

You will receive your cancellation at least 30 days prior to the end of your subscription.

You received an automated cancellation based on your renewal date. Please read the above FAQs (especially #2, #4 and #5) to learn more about why this happend. In late July 2020, we are launching our new product TeamViewer Web Monitoring. The TeamViewer Web Monitoring beta will start at the end of May. We invite you to test TeamViewer Web Monitoring for free!

This depends on your payment cycle and your renewal date. Please look at the table below. In any case, you can use Monitis until the end of your subscription!

License Type Renewal Date Monitis can be used until
Monthly Subscription monthly September 15th, 2020 (if renewed on August 15th, 2020)
Annual Subscription between (and including) July 15th, 2020 and August 15th, 2020 You will receive a cancellation to your individual renewal date along with the option to switch to a monthly payment cycle (annual discount being granted) for 1 additional month.
Annual Subscription after August 15th You will receive a cancellation to your individual renewal date, and you can continue using Monitis until then.

Locate your renewal month in the table below to easily find out until when you can use Monitis.

Renewal Date Monitis can be used until…
January 2020 January 2021
February 2020 February 2021
March 2020 March 2021
April 2020 April 2021
May 2020 May 2021
June 2020 June 2021
July 2020 (earlier than or on July 15th) July 2021
July 2020 (later than July 15th) August 2020*
August 2020 (earlier than or on August 15th) September 2020*
August 2020 (later than August 15th) August 2020**
September 2020 September 2020**
October 2020 October 2020**
November 2020 November 2020**
December 2020 December 2020**

* Only, if you switch to a monthly payment cycle for the months following your renewal date.
** You will receive a formal cancellation to your renewal date.

No, you can use Monitis regularly until the end of your subscription.

Yes, we will offer the Monitis services in a more focused manner, and under a new name: TeamViewer Web Monitoring. The beta for TeamViewer Web Monitoring has already started! The TeamViewer Web Monitoring beta will start at the end of May. We invite you to test TeamViewer Web Monitoring for free!

We are working on a solution to copy monitor configurations between Monitis and TeamViewer Web Monitoring.

As soon as the TeamViewer Web Monitoring beta launches at the end of May, you can start to transition. For the duration of the beta, TeamViewer Web Monitoring is also free!

TeamViewer Web Monitoring will become part of the TeamViewer Remote Management suite of solutions. TeamViewer Web Monitoring itself will feature Uptime Monitoring, Full Page Load Monitoring, and Transaction Monitoring. With TeamViewer Monitoring & Asset Management, another solution that is part of TeamViewer Remote Management, you can monitor devices such as laptops, workstations, and servers. Learn more about our device monitoring capabilities.

We will communicate the final license model soon. It will be simpler than the Monitis license model, and will contain attractive offers for existing Monitis customers as well!

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