Need help or more information? Browse through our helpful resources.
How does ITbrain work on terminal servers?
With the Enhanced multi-user support option in TeamViewer (activated by default for TeamViewer 9 and later) in the options under Extras > Options > Advanced, TeamViewer generates an individual TeamViewer ID (User ID) for every user who connects to the server using Remote Desktop (RDP) by Microsoft as well as for the physical console. ITbrain can only be used for the physical console (Server ID).
- ITbrain Monitoring will monitor the physical console according to the available checks.
- ITbrain Anti-Malware will protect the system entirely regardless of how many users are logged in on the terminal server.
To activate ITbrain for the physical console, use the Server ID displayed within the About dialog box under Help > About.