For Apple iOS devices, TeamViewer allows users to share their screen so support technicians can connect to their iPhone or iPad, see the issues in real time, troubleshoot problems, transfer files, import configurations, and communicate via chat, making it possible for users to be onboarded or trained from anywhere, using their own device.
But the benefits of mobile productivity shouldn’t only be enjoyed by the user. Not only can technicians support devices from any desktop, but also from their own mobile devices. In this way, mobile-to-mobile connections can facilitate the mobility many technical support departments require, especially in an age of increasingly distributed workforces.
For more on the technology behind TeamViewer’s Mobile Device Support options, click here.