Save Time Setting up Unattended Access for Remote Support

October 19, 2015

Would you like to set up unattended access on a large number of devices in your company to provide remote support? Save time and hassle in the short and long-term by following these simple steps.

Unattended access for remote support is a huge time saver. It removes the need to provide technical support in person, and doesn’t rely on a colleague or client to be in attendance on the other side either.

Did you know that you can quickly and easily use the TeamViewer Host module to set up unattended access?

And that TeamViewer modules, such as the Host, can be customized with your own branding?

A customized TeamViewer Host module is ideal for large scale roll-out to your company’s devices for two specific reasons:

  • Centralized management gives you full control and flexibility over all the settings of your custom Host modules, from wherever you are.
  • Customized Host modules can be installed remotely to all devices on your network

The benefits of central management

When setting up unattended access on a large number of devices, think about how you’d like unattended access to function. And how you’d like to manage settings for all the devices.

Managing each individual machine’s settings would take a lot of time.

Instead, it’s far more effective to set up central management so that you can control each device’s settings from wherever you are.

TeamViewer policies enable you to centrally manage settings for devices and groups, from your Management Console.

These policies give you the ability to ensure installations of your custom Host module work with exactly the settings you want.

Such as:

  • Setting a whitelist to define who can connect to each machine
  • Automatically keeping a log of all incoming connections
  • Enabling wake-on-LAN allowing you to remotely access a computer even if it is switched off by waking it before connecting.

Ready to give it a try yourself? Let’s take a close look at setting up a customized Host with centralized policy management.

Creating a policy for your Host module

Firstly, you’ll need to create the policy you’d like to apply to all the devices the Host will be installed upon.

To do so, open your Management Console in the browser, navigate to the Policies tab under Design & Deploy. Then click Add policy.

add-policy

Select the settings you want from the drop-down menu, name your policy and then click Save.

 

Applying policies to custom Host modules

Now that you’ve created the policy for your custom Host module, it’s time to apply it.

In the customization screen for your Host module, you’ll be presented with the option to select a TeamViewer policy that will be applied to any computer upon which the Host is installed.

Setting-PoliciesMouse

There are two approaches to consider:

  • Setting one policy for the module
  • Selecting “inherit from group”

Selecting a policy

Selecting a policy will mean that every installation of this module will use the settings defined by that policy.

NOTE: The policy you select here will be initially applied to the device upon installation. Changing the configuration later will not affect existing installations. However, if you would like to change the policy of a device at any time, you can do so in the device properties in the management console.

Selecting “inherit from group”

Often it makes sense to group together devices. For example, you might want to set one policy for all computers in your sales department.

If you’d like to have the option available in the future to easily switch the policy of all those devices at the same time, choose “inherit from group”.

In practice this means that from within your Management Console you can affect the policies applied to your customized Host simply by altering the group’s policy, or moving the Host to a different group.

Install custom Host modules remotely

To save you time rolling out your customized TeamViewer Host module to a large number of devices, you’re able to package your Host inside an MSI file.

The TeamViewer MSI package is a special installation file for the TeamViewer full version or TeamViewer Host.

It can be used to implement TeamViewer in an Active Directory Domain via Group Policy Object (GPO).

To download your custom module, navigate to Design & Deploy in your Management Console, and click “Edit” on the module you’d like to deploy within your network.

download-msi

Additional configuration information is available in the download package.

NOTE: TeamViewer MSI is included with the TeamViewer Corporate license.

 

Key Takeaways

To ensure your Host’s policies are effective and flexible:

  1. Add your Host module to a group in your Computers & Contacts list OR choose a group during the customization process.
  2. Assign the Host module to your account.
  3. Choose “Inherit from group” for the TeamViewer policy when customizing the Host
  4. Assign the correct policy to the group with the Host in
  5. For a large-scale roll out, click “Edit” on your custom Host module, and download the MSI package
  6. Use the MSI package to roll out your Host module.

How about some more hints and tips to save more time?

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