Use Cases

Examples of how TeamViewer can simplify your everyday life

Remote Support – Helping People

Provide internal support or support services for customers.
Internal IT Support
From enterprises to small businesses, support all of your company’s employees and their various devices.
IT Support Services
Provide IT support to many customers and easily maintain accurate records while doing so.
Customer Technical Support
Assist your customers with using your products and services.
Help Family and Friends – Free for Personal Use
Download and use TeamViewer for free to help family and friends with technical support issues.
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Remote Access – Connecting to Devices

Set up permanent access and remotely control, monitor, and maintain devices.
Unattended Access
Use TeamViewer to access computers anywhere, at any time.
Enterprise-Wide Device Management
TeamViewer can be used as an incredibly simple, yet powerful IT management platform that you can integrate directly into your work environment.
Maintain Unattended Devices
Maintain and monitor remote devices and equipment from the comfort and safety of somewhere else.
Remotely Control Your Devices – Free for Personal Use
Connect to your personal computer and use it as if you were sitting right in front of it.
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Service Desk – Manage Customer Requests

Collaborate as a team, manage internal and external requests, and provide personal service and support.
Efficient IT Support Management
Provide personalized support by prioritizing, centralizing, and structuring incoming requests. Instantly assist customers remotely whenever help is needed.
Outstanding Customer Service
Work flexibly and collaborate as a team, even when not sitting at the same table. Define responsibilities to serve customers with excellence and efficiency.
Internal Service Requests
Create a service case or IT request if you need help and are not able to solve the issue yourself right away. Always know the current status of your request and that help is close.
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Meetings & Collaboration

Conduct meetings, presentations, training seminars, and interactive conferences
Presentations and Meetings
Board meetings, sales pitches, or a doctoral thesis defense: TeamViewer brings everyone together.
Communication and Collaboration
Work together on a project, or exchange ideas and information in group discussions or private conversations via chat, VoIP, and video.
Keep in Touch – Free for Personal Use
Communicate with family and friends via chat, video calls, screen sharing, and more.
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Home Office

Work from home for the day, or even make your home your office.
Connect to your Office Computer
Work from home by accessing your office computer and working as if you were sitting in front of it.
Use Your Home PC to Connect to Anywhere
Your home is your office. Use your Computer to connect to clients, partners, and business associates.
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Mobile Connections on the Go

Use your mobile device to provide support or connect to your computer from anywhere.
Provide Support from Anywhere
Use your mobile device (Android, iOS, Windows, BlackBerry) to connect to and support any Windows, macOS, or Linux computer.
Connect from Anywhere
Use your mobile device (Android, iOS, Windows, BlackBerry) to connect to your computers and access your data.
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Remotely Support Mobile Devices

Provide technical support for mobile devices or for your own mobile app.
Technical Support for Mobile Devices
Use your Windows, macOS, or Linux computer to connect to mobile devices.
Technical Support for Your Mobile App
Provide support to your own mobile app from within the app itself using the TeamViewer screen sharing SDK.
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