Remotely Support Mobile Devices

Provide technical support for mobile devices or for your own mobile app.

Technical Support for mobile devices

The number of mobile devices used in the business world has expanded at an exponential rate over the past decade, and this trend is expected to continue. Many companies now state that mobility support is a top priority in their overall IT strategy.

  • Connect to mobile devices from any Windows, macOS, or Linux computer, or even another.

  • Check the device status, install apps, and push/pull the proper settings.

  • Remotely control Universal Windows Platform and Android devices (even unattended).

  • Support iOS devices via push/pull settings, file sharing, and screen sharing with the mobile SDK for specific apps.

Technical support for your mobile app

Get a five star rating for your app by providing unparalleled customer support through the TeamViewer screen sharing SDK for Android and iOS. As a developer, you have the ability to build customer technical support into your app by taking full advantage of TeamViewer’s support features.

  • Customers request support from within your app, which then generates a service case.

  • Your support staff connects to customers mobile devices to provide immediate assistance.

How to start

Your partner downloads the TeamViewer QuickSupport app on the mobile device.

Have your partner start the app and provide you with the device's TeamViewer ID to establish a connection from your computer.

The new TeamViewer session window will appear, allowing you to provide support to the mobile device.

Screen sharing SDK for iOS/Android

Remotely support iOS or Android apps – Screen sharing SDK for iOS/Android

The SDK allows real-time screen sharing of any iOS or Android app. Integrate the SDK into any of your own apps with ease and enable remote support. Even allow supporters to remotely control your Android apps. The support of your mobile apps for iPhone, iPad, or any Android device has never been easier.

Learn more

Useful TeamViewer features

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Multi-platform
Cross-platform PC to PC, mobile to PC, PC to mobile, and even mobile to mobile connections that support Windows, Mac OS, Linux, Chrome OS, iOS, Android, Windows Universal Platform, and BlackBerry.
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File transfer
Transfer files to and from the mobile device. Transfer photos from your device to your PC, or push PDFs to your tablet.
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Chat
Instant messaging functionality includes group chats, web-based chats, offline messaging, chat history, persistent chat groups, customer-initiated chat from service cases, full support for mobile devices, and end-to-end encryption.
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Device information
The dashboard allows you to see all the important metrics for the device at a glance. Get information about CPU and RAM usage, battery health, storage, and device-specific values.
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Screen sharing SDK
Integrate TeamViewer into your mobile apps using the screen sharing SDK for iOS/Android. Assist users of your app and troubleshoot their issues.
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High security
TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.
More TeamViewer features
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