How will TeamViewer improve my technical support service?

Every business, no matter the size, can benefit from a flexible and effective IT support service. Whether you are a multinational corporation streamlining your internal technical support, a small business hoping to better manage customer assistance, or an IT support provider looking for the best operational tool, TeamViewer’s highly developed features and intuitive interface offer a unique all-in-one solution. With powerful remote access capabilities and cross-platform functionality, remote support is easy. With instant connection to any device in the world, you can prioritize service requests and use integrated connection reporting to analyze your support performance intelligently.

What are the unique benefits of using TeamViewer for remote support?

Using TeamViewer’s remote desktop functionality, you can control a device that is hundreds of miles away as if you were right in front of it. This means that no matter where in the world your IT support customers are based, you are able to quickly and easily log in and begin resolving problems. In addition, TeamViewer’s integrated reporting feature enables you to closely analyse the data gathered from each incoming and outgoing connection. Use this information to track the performance of your IT support service or save session comments to determine what kind of issues are most frequent.

One of the important features of TeamViewer, in terms of providing a better computer support service, is the Management Console. From here, you are able to manage all of the devices you are assigned to, with the added benefit of being able to save specific settings for each machine so that they can be reached and set up in just a few clicks. The Service Queue is another unique TeamViewer functionality that is developed for remote support staff. Using this feature, you can manage all of your assigned devices. You can also save specific settings for each machine so that the individual devices can be accessed within a few clicks. Prioritise support requests in order of importance so you can work through tickets in an efficient manner.

Which aspects of TeamViewer ensure easy and flexible usability when offering remote assistance?

All platforms

Cross-Platform Compatibility

TeamViewer supports Windows remote assistance as well as Mac, Linux, and Android. As a result, you can assist clients working on a wide range of devices simultaneously, from the same platform.

Gearwheel icon

Custom Modules

Using Teamviewer’s custom QuickSupport modules, you can automatically create a unique session code for each ticket. This makes connecting to your customer easy and instant, with no need to call or email first.

Tablets and smartphone icon

Mobile Connections

Use TeamViewer to connect to mobile phones and tablets. Provide remote support, check installed apps, and monitor device metrics at any time.

What levels of security does TeamViewer offer to ensure customers feel safe when using remote support software?

In order to maintain your reputation as a trustworthy IT support service, it’s essential that the software you use guarantees a secure connection with your clients and protects their privacy. TeamViewer takes various steps to ensure the utmost account security at all times. With two-factor authentication, trusted devices, and the use of whitelists, you can ensure that only authorised support staff can gain remote access to your customers’ devices. TeamViewer is also a highly reliable VPN alternative, creating a secure link across networks and using end-to-end encryption on any file transfer. As the trusted provider of remote support solutions to a number of high-profile companies across the world, you can enjoy complete peace of mind when using TeamViewer.

How can I test TeamViewer to see if its remote assist software fulfils my requirements?

  • Download to start your free trial.
  • No obligations and no risks.
  • Get up and running within minutes.
  • Enjoy a 7-day money-back guarantee upon purchase.
Back to top