Remote Support -
Helping People

Provide internal support or support services for customers.
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Internal IT Support

No matter what the industry, computers, computer-controlled equipment, and mobile devices have become integral and essential tools for conducting business. Regardless of the size and complexity of its IT infrastructure, nearly every organization can benefit from flexible internal IT support.

  • Remotely maintain computers and computer-controlled equipment.

  • Support mobile devices, even if your office has a “bring your own device” policy.

  • Help is just a click away, whether employees are across the hall or across the country.

  • Manage your company’s users and devices via the Management Console.

  • Take advantage of integrations to build TeamViewer into your workflow.

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IT Support Services

Professional IT support companies and managed service providers come in a wide variety of shapes and sizes. You might be a one-man operation dedicated to helping other small businesses, or you could represent a company that outsources IT services to other large organizations.

  • Provide cross-platform support for the broadest range of operating systems and devices.

  • Expect maximum compatibility with the latest high-end technology as well as older systems.

  • Use detailed Connection reporting to form the basis for accurate billing information.

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Customer Technical Support

Whether a large financial institution looking to help clients with their online banking needs, a call center with incoming requests from around the globe, or a small startup working on the next killer app, TeamViewer provides the right technology for you to provide spontaneous support.

  • Assist an unlimited number of customers with a single license.

  • Prioritize and assign support requests via the service queue.

  • There is no need to install software in order for customers to request and receive support.

  • Integrate TeamViewer’s remote support technology directly into your mobile app.

Useful TeamViewer Features

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Direct control

Control a remote computer or Android mobile device (with support for mobile devices) as if you were the primary user sitting right in front of it.
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Cross-platform PC to PC, mobile to PC, PC to mobile, and even mobile to mobile connections that support Windows, macOS, Linux, Chrome OS, iOS, Android, Windows Universal Platform, and BlackBerry.
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Comprehensive reporting

Built-in reporting features log incoming and outgoing connections to know who did what, when, and for how long. This can serve as the basis for precise billing. Also, take advantage of session commenting capabilities and customer feedback forms.
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Computers & Contacts management

Arrange, group, and share your computers and contacts as needed. Receive instant alerts for important notifications and see when contacts are online in order to send instant messages or connect with just one click.
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Service queue

All service cases are collected in a service queue and identified based on a session code that can then be prioritized and organized in your team. Notifications ensure you never miss a service case.
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Connect to mobile devices

Remotely connect to Android (with real-time remote control and unattended access possible) and iOS devices to see installed apps and running processes, push & pull settings, and view important device metrics.
More TeamViewer features
Next use case:
Remote Access – Connecting to Devices Set up permanent access and remotely control, monitor, and maintain devices.