Using TeamViewer to provide remote support to friends, family, colleagues and customers is great. Sometimes though, the person receiving the support would prefer that you only be able to observe their screen, rather than have complete remote control. In this situation, the new whiteboard for remote control sessions in TeamViewer 10 comes in handy.
Show Them How To Do It, Without Doing it For Them
By using the whiteboard tools within the remote control session, you can guide the end-user by sketching, typing, using comment bubbles or highlighting areas of their screen, all without having mouse or keyboard access to their system. This gives the end-user peace of mind, knowing that you don’t have the ability to modify anything on their system, but still lets you help them in a productive way. Plus, with TeamViewer 10’s improved audio quality, you’ll be able to talk them through what they need to do as your sketching, making this tricky remote support scenario even easier.
Teaching Mom to Fish
We’re all likely familiar with the proverb “give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime”. This is often true with IT support.
Say you’re remotely helping your mom for the umpteenth time with something on her computer. Rather than fixing the issue yourself, with the whiteboard tools found in TeamViewer 10, you can show her how to do it herself. She can then save a PNG image of the whiteboard session, to remind her what steps need to be taken the next time the same problem comes up.
The new whiteboard feature in remote control works on both PC and Mac. Give it a try today!