Customer Success Story

Avaya

Avaya guarantees customer support throughout Germany with TeamViewer, whenever and wherever the need arises.

This ability to support customers faster, more efficiently, and professionally in the case of escalation via TeamViewer also naturally improves our quota of successful remote support.

Thomas Wollenhaupt, Customer Support Engineer Avaya

Avaya

Avaya is a leading global provider of communications systems for businesses of all sizes. It offers solutions for unified communications, contact center, and networking as well as services for the optimum protection of customer business processes.


Challenges

  • Customer support via mobile devices
  • Stable desktop sharing with low resource consumption
  • Remote maintenance with support for the latest product and market developments

Solution

Use TeamViewer for collaboration between customers and support technicians including support for mobile devices as well as the latest operating systems.