Customer Success Story

Big Sun Energy

Rapid service – how distant water can put out a nearby fire

Due to the flexibility and good user experience of TeamViewer, our customers depend on us more. There is a trend that the number of customers has been doubling each other.

Jeffery Su, Manager Computer-Integrated Manufacturing Department

Big Sun Energy

TeamViewer saves unnecessary travel costs for Big Sun Energy’s staff.


Challenges

  • Customers from around the world, including Japan, Germany, China, and the U.S.
  • Manage solar power plants in remote locations to quickly solve issues
  • Solar power plants require troubleshooting carried out in the shortest time possible

Solution

TeamViewer ‘s remote control features meet solar power plants’ requirements for quickly finding the cause of faults and, at the same time, save unnecessary travel costs for Big Sun Energy’s staff.