Customer Success Story

Heritage Bank of Commerce

With TeamViewer, IT supporters are now able to jump onto a computer to resolve issues in a matter of minutes

Simply put, TeamViewer offers the most bang for the buck.

Rob Akiyama, Client Support Supervisor, Heritage Bank of Commerce

Heritage Bank of Commerce

Founded in 1994, Heritage Bank of Commerce is a premier community business bank in the heart of Silicon Valley – a bank founded by businesspeople, for businesspeople.


Challenges

  • Support over 200 employees in ten branch locations
  • Preserving security throughout the remote access process
  • Increase ratings on customer satisfaction surveys

Solution

The Heritage Bank of Commerce selected TeamViewer as their remote access software of choice, enabling the six person IT staff to effectively support over 200 employees in their ten branch locations.