Customer Success Story

Hybrid Services Ltd.

Mimaki exclusive UK and Irish distributor, Hybrid Services Ltd, is using remote control software enabling quicker response times

The use of TeamViewer results in significant time savings.

Andy Lewis, Technical Services Manager, Hybrid Services Ltd.

Hybrid Services Ltd.

TeamViewer enables staff to make ‘virtual visits’ to our customers’ computers and resolve many software or computer related issues remotely, allowing faster problem solving and getting customers back printing as quickly as possible.


Challenges

Black tick
Escalation of support cases
Black tick
Need for faster response time
Black tick
Greater visibility of customer queries

Solution


Since implementing the TeamViewer software, which is designed to offer spontaneous customer support, Hybrid has seen a dramatic reduction in time spent on customer queries as it is now able to support customers remotely to diagnose and solve a problem rather than spending unnecessary time travelling to customer sites.