Customer Success Story

St. Edward’s University

Remote Support to 1,000 Faculty and Staff Members

TeamViewer has increased our capacity to provide remote support by 15%-20%. The days we used to scramble to get to multiple locations are gone, and now we can fix our school’s problems remotely.

Danny Lorenty, IT Service Manager

St. Edward’s University

The IT Help Desk team of the St. Edward’s University provides assistance six days a week to 1,000 faculty and staff with any problems they experience on their computers, with occasional support provided to students in need of technical assistance.


Challenges

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The existing remote support tool was not compatible with Windows 7
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There was no remote support available for macOS systems
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Increasing number of mobile users, need to offer remote support also off-campus

Solution


By adopting TeamViewer, St. Edward’s University was able to provide secure remote access support to faculty and staff both on and off campus and on PC and Mac computers. TeamViewer has increased the IT team’s capacity to provide support by 15-20 percent.