Planning for Productivity: Remote Device Support & Team Collaboration

The race is on for frontline workers. Learn how new tools in automation can make remote and onsite work more efficient.

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“As embedded devices across industries become more complex and ubiquitous, organizations will need to up the ante in providing appropriately flexible support models.”

 

Clients expect support from their OEMs in minutes, not hours or days. Support automation can deliver on these expectations, but it puts immense pressure on frontline workers to develop the skills they need to work across digital domains.

51% of manufacturing leaders will deploy metrics dedicated to supporting employee engagement through 2024

To relieve this pressure, a third or more manufacturers consider upgrading team and collaboration apps, alongside responsive IT support, to be top initiatives (cited paper final title here). The benefits they’re after are clear:

  • Faster time to resolve for equipment challenges

  • Shortened disruptions and downtime

  • Reduce employee churn

  • Improved customer and client satisfaction

In today’s environment, OEMs need to be prepared to address equipment support as quickly and efficiently as possible. In this paper, you’ll learn how remote connectivity platforms can make that happen.

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