Yes, switching to TeamViewer Remote is completely free and will not affect your current license subscription.
Yes, your devices and device groups will work as normal. Your current setup and workflow won’t be interrupted.
Yes, you’ll be able to edit and group your devices, groups, contacts, and session codes like you do now.
Yes, the option to add devices with ID and password remains the same.
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Yes, you can connect to your users using their ID and password from the Remote Support tab.
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All Management Console tools are now integrated into the app under Admin Settings. You can create custom modules, policies, manage users, and access reporting without leaving the app.
Session links are a new, more secure and convenient way to connect for remote support. Simply create and share a link with your end users. No need to share static IDs and passwords.
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To activate Device Dock, go to Devices and Contacts on the blue sidebar, then click on the Device Dock button on the toolbar.
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Yes, on the blue sidebar click More solutions, and select Customize navigation to select items.
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Yes, you can use TeamViewer Remote via https://web.teamviewer.com/
The Service Queue is available inside the app. Click More solutions, on the blue sidebar to select the tab.
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To add or change your licensed devices, go to Settings > Licenses.
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