Hero highlight: Remote solutions for Automotive Industry

FRONTLINE SOLUTIONS: AR REMOTE SUPPORT

Boosting Auto Service Efficiency: Fix Right First with AR Remote Support

Minimizing vehicle downtime and avoiding repeat repairs are crucial for customer satisfaction and brand reputation. OEMs and dealers are motivated to improve repair processes by enabling service technicians to perform repairs faster and more accurately. This whitepaper explores how TeamViewer Frontline augmented reality (AR) solutions, paired with smart glasses, allow OEM call center experts to remotely guide repairs in real time, enabling technicians to diagnose issues faster and work hands-free. Discover how these innovative tools streamline collaboration, enhance repair efficiency, and reflect a manufacturer’s commitment to quality and innovation. 

 

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Matt Kunes ITO Manager at Ford Motor Company

“The technicians using See-What-I-See (SWIS) have provided very positive feedback on the program. They are finding that SWIS is helping them find and repair problems more easily.”

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