Tool Catalog

Trusted tools, built on IT support expertise

Tool Catalog arms Tia with a library of diagnostic and remediation tools. To ensure security, every tool is reviewed and digitally signed before it runs.

Tia troubleshooting: Tool catalog

Tool Catalog at a glance

  • Built on global knowledge. Tool Catalog is grounded in TeamViewer’s endpoint automation expertise, validated troubleshooting patterns, and trusted remediation techniques.
  • Refined by dedicated experts. That knowledge is shaped into best-in-class LLM tools through a careful process led by experts and researchers, and kept sharp over time.
  • Reviewed and signed. Tools are subject to TeamViewer's review and approval process and are digitally signed before execution.

Engineered for security and control

  • Reviewed and digitally signed

    Tool Catalog tools are subject to TeamViewer’s review and approval process and are cryptographically signed. The Automation Client is set up to execute only payloads signed by TeamViewer.

  • Read-only diagnosis, approval-gated remediation

    Diagnostic tools inspect device state without changing the system. Actions that can modify a device require explicit user approval (human-in-the-loop) before execution.

  • Admins stay in control

    Administrators can assign available Tia capabilities to authorized users and groups and restrict access for selected managed devices. Tool actions, approvals, and system responses are recorded to support review, troubleshooting, and audit activities.

Powered by SCALE

Every tool runs on SCALE, the proprietary automation language from TeamViewer DEX.

Refined over years of enterprise endpoint automation, it is part of a secure and controlled execution framework for any supported managed device.

  • Proprietary and proven
    SCALE comes from TeamViewer DEX (formerly 1E), a language hardened across millions of enterprise endpoints.
  • One secure execution path
    All tools run on the same SCALE engine. Diagnostic tools are read-only, and any action that changes a device requires approval before execution.

Built for enterprise

Tool Catalog is built on the trusted controls and protections you expect from TeamViewer.

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