TeamViewer Remote
Overview

Secure IT management starts with Managed Devices

Bring your devices into a secure, companyowned ecosystem at no extra cost, already included with your TeamViewer license. 

Take ownership of your device environment

Managed devices bring your endpoints into a secure, company-owned ecosystem offering centralized ownership, increased visibility and robust management, helping you to keep your environment secure, organized and efficient.

Rather than supporters adding devices to their user accounts individually and sharing access ad hoc, devices are assigned to your TeamViewer company. This enables admins to control who can connect and what they can do, enforce policies consistently, and leverage advanced capabilities with confidence across the entire device landscape. 

Centralized control over every company device

While the basic method of adding devices via ID and password is sufficient for short-term, quick access, Managed Devices offers greater value and enhanced security.

Using Managed Devices, you can:

  • Maintain consistent control across your entire device landscape
  • Improve security through policy enforcement and access rights
  • Enable shared ownership and collaboration across your company profile, or securely grant access to external trusted partners
  • Enhance your support with proactive monitoring, automated remediation, and maintenance add-ons such as Remote Management and DEX Essentials

It’s a zero cost upgrade from basic access to full-scale device management and security.

ID/PW access vs. Managed Devices

ID/PW Access (Basic)

Managed Devices (Full Control)
Authentication

ID and fixed PW based authentication

Secure, identity-based authentication 
Availability

Requires device to be online and user present

Wake sleeping devices remotely with Wake-on-LAN
Permissions

Same access level for all users 

Role- and group-based permissions, automatically inherited 
Admin control

N/A

Device assigned to the company, ensuring uninterrupted administrative control
Virtual monitor

N/A

Add virtual monitors to headless or screen-limited devices during sessions
Policies

N/A

Assign policies across devices or groups
Bulk actions

N/A

Update or manage multiple devices at once
Additional capabilities

N/A

Unlock Remote Management and DEX Essentials add-ons

Trust and transparency

With Managed Devices, you maintain strong security and clear accountability.

  • Admins can control which tools and actions are permitted in each session, thereby reducing risk and ensuring compliant support. 
  • Detailed, audit-ready reports of all incoming and outgoing connections provide accountability and simplify compliance reviews.
  •  Role- and permission-based access limits connections to authorized users and devices, preventing unauthorized access and costly errors. 

Key features of Managed Devices

  • Core capabilities

    • Enable secure, one-click, unattended access to allow for ongoing support and proactive maintenance
    • Use Wake-on-LAN to wake sleeping or offline devices and reduce downtime
    • View and filter rich device details such as OS, applied policies, and connection status for enhanced visibility and control
    • Organize devices into groups based on region, team, or use case to delegate ownership and scale administration
    • Standardize settings and enforce security automatically by assigning policies that are inherited across devices or groups
    • Perform bulk actions across many devices at once to reduce repetitive work and minimize configuration errors
    • Define user roles and granular permissions to ensure that only authorized individuals have access to the correct devices

  • Advanced capabilities

    • Use monitoring and smart alerts to detect issues early and trigger automated, policydriven remediation, resolving common problems without the need for manual intervention
    • Cut mean time to recovery (MTTR) and reduce repetitive tasks while boosting ROI, by scheduling maintenance and centralizing patching
    • Track device health and trends to prevent downtime and ensure that endpoints remain compliant and performant with DEX Essentials

  • AI-powered capabilities

    • Speed up case review by producing high-quality documentation with automatically generated session summaries for incoming and outgoing connections

Key benefits for your team

For admins

  • Collaborate seamlessly by assigning devices and groups to your company for uninterrupted access, even if the primary admin is unavailable
  • Manage access centrally with role-based permissions and policy enforcement across your entire device landscape
  • Boost productivity and security by ensuring every user has the right level of access to work efficiently
  • Stay in control by managing all devices, users, reports, and policies managed from one unified interface

For supporters

  • Connect effortlessly via unattended access eliminating the need to enter IDs or passwords for each session
  • Increase your efficiency by customizing the device list view with flexible columns, filters, and sorting options
  • Maximize productivity by managing devices on a large scale using bulk actions
  • Unlock additional value by leveraging advanced capabilities like Remote Management and DEX Essentials (available only on Managed Devices)

The foundation of secure, scalable IT management

Managed devices are more than a feature, they’re the foundation for secure, scalable IT operations. They unlock powerful add-ons, reduce downtime, and streamline day-to-day support.

Setup is simple, whether you prefer self-service or guided assistance from our customer support team. You can continue to connect via ID/PW if needed, while enjoying all the benefits of managed devices.

Start managing your devices today! They’re included in your license already.