Background

As a manufacturer of state-of-the-art technologies, customers expect premium support from LEITNER – anywhere and anytime.

Challenges

  • Availability 24 hours a day, 365 days a year and immediate troubleshooting anywhere around the world
  • Difficult working conditions when performing outdoor repairs
  • Ropeway size and complexity make troubleshooting difficult
Customer Success: Leitner Ropeways

Solution

When providing support for ropeways, a view of the system from outside is often required. Here, TeamViewer Assist AR supports troubleshooting with augmented reality remote assistance functions. TeamViewer Assist AR provides a real-time video stream of the service location.

Using graphical elements displayed on the live image, the experts at LEITNER can assist the technician on site. By recording the video connection, technicians can document the procedure.

Results

Immediate repair thanks to remote assistance rather than field service technicians having to travel for several hours

Fast troubleshooting even across language barriers if a customer speaks a different language

Reduced costs for field technicians thanks to remote support via TeamViewer Assist AR

Peter Rabanser Director of Customer Service, LEITNER

Availability and support with immediate troubleshooting 365 days a year, anytime and anywhere in the world.

Do you want to know more?

Are you interested in remote access solutions? We are happy to explain our approach.